Sales Representative, Customer Service

Courtney L. Greenlee

Home Address Phone and Email

*** *. ********** ***** 309-***-**** Cell

Bloomington, Illinois 61704 **********@*****.***

Professional Experience

State Farm Insurance Company 2010-2012

Bloomington, Illinois

System Support Specialist 04/2012-11/2012

• Assisted all levels of management with navigating Manager Self Service

• Assisted Human Resource Representatives with ensuring job postings, job offers,

promotions and salary changes were entered into PeopleSoft accurately

• Assisted company-wide employees with the Enterprise Absence System

• Responsible for the renewal of Paid Sick Leave for all employees within a specific

region

• Researched, analyzed and corrected system errors while responding to employees

within a timely manner

Sales Representative 10/2010-04/2012

• Licensed Property and Casualty Agent in 14 states

• Sold auto and renters insurance to current and prospective policy holders in a call

center environment

• Exceeded the department sales goal of 11%

• Selected to be a member of the New Employee On-boarding Team

• Created materials used for company job fair where I served as the department

representative

APPS-CI 2008- 2009

Bloomington, Illinois

Customer Service Representative

• Selected candidates for field positions and executed employee terminations while

maintaining employee files

• Scheduled and administered new employee orientations

• Effectively handled daily tasks while maintaining the highest degree of

professionalism

• Supervised field employees to ensure accuracy, timeliness and HIPAA compliance

Courtney L. Greenlee

Home Address Phone and Email

112 S. Devonshire Drive 309-***-**** Cell

Bloomington, Illinois 61704 **********@*****.***

Professional Highlights

State Farm Insurance Company

• Appreciation Award received in April 2011 for Top Sales Goal 1st Quarter 2011

• Recognized as a top five leader in issuance percentage, with an issuance percentage of

96.77% in May 2011

• Formally recognized for placing 5th in 2nd quarter Sales Ratio Promotion in July 2011

• Formally recognized for outstanding initiative, teamwork and customer service in

October 2012

Demonstrated Professional Proficiency

• Capable of working with multiple levels of management to conduct, support and

further strategic plans to meet corporate goals

• Effective use of company resources to meet and exceed customers’ actionable needs

• Excellent interpersonal skills and ability to build strong relationships/business

rapport

• Astute verbal and written communication

• Strong managerial, human relations, and quantitative skills

Additional Professional Experience

Sears 2004

La Jolla, California

Fine Jewelry Sales Associate

• Provided friendly and courteous customer service

• Provided information needed for customers to make a well-informed purchase

• Responsible for the security of eight million dollars worth of jewelry, as well as the

opening and closing of three department cash registers on a daily basis

• Responsible for the cleanliness and overall appearance of the jewelry department

Courtney L. Greenlee

Home Address Phone and Email

112 S. Devonshire Drive 309-***-**** Cell

Bloomington, Illinois 61704 **********@*****.***

Additional Professional Experience Continued

Gill Street Sports Bar and Grill 2003

Bloomington, Illinois

Hostess/Server/Daytime Bartender

• Provided customers with friendly and efficient customer service

• Demonstrated ability to listen effectively to customers and resolve their problems

in a timely manner

• Demonstrated the ability to multi-task while under pressure

• Responsible for personal bank and cleanliness of assigned section

Education

Eureka College, Eureka, IL

Bachelor of Science Degree

in Organizational Leadership

Prairie State College, Chicago Heights, IL

Associates of Arts Degree with an emphasis

in psychology

References

Available upon request

Contact this candidate