Customer Service Sql Server

Objective

To obtain a Business Intelligence position utilizing my vast experience in technical infrastructure and superb

customer service.

Experience

North Dakota Mill and Elevator, Grand Forks, ND 06/11- Present

Database Administrator

■ Converted over 120 Crystal reports to SSRS reports

■ Enhanced our installation of Microsoft Dynamics GP by creating custom forms written with Visual Basic

for applications and Dexterity

■ Tested and implemented numerous SQL Server Upgrades, all from Server 2005 to Server 2008R2

which included SQL reporting services

■ Implemented Virtualization through Hyper-V, set up a testing environment/test domain to evaluate new

software, in-house developed software, test patches, hot fixes and upgrades

■ Implemented a new database backup schema to include rebuilding of indexes as well as implementing

transaction log shipping for disaster recovery

■ Work with our Dynamics GP Partner on the implementation of their third party product Cinch into our

installation of Dynamics GP

■ Implemented custom solutions developed by our Dynamics GP Partner to integrate with Dynamics GP

■ Created and implemented numerous SSIS packages to integrate data from multiple data sources into

either our Dynamics GP system or Data Mart for SSRS reporting purposes.

Microsoft, Fargo ND 12/10 – 06/11

SharePoint Support Engineer

■ Provided technical support for Microsoft SharePoint 2007/2010 in a 24/7 environment

■ Helped customers through technical issues related to SharePoint which could include issues with or

configuring IIS, Exchange, Active Directory

■ Understand the business processes of customers and help implement a desired solution or provide

advice on an alternate solution

■ Provide solutions to customer questions and reinforce those solutions with documentation and training

on how we came up with the solution

■ Exceed customer expectation on providing a solution as well as customer service and professionalism

ND Air National Guard, Fargo ND 01/09 – Present

3D051 – Cyber Systems Operator

■ Administer base level Active Directory accounts

■ Configure new systems to be implemented on the network

■ Volunteered for flood duty in the spring of 2011

■ Graduated the top 1% of my class receiving distinguished graduate and outstanding academic

achievement

Dakota Fusion, Grand Forks ND 01/06 – 02/09

Network Administrator

■ Headed the complete migration of all websites, website databases and exchange email to an external

hosting provider

■ Handled all technical support issues throughout the company

■ Implemented network security through use of VLANS segregating tenants from our company network

■ Set up new tenants with network access, VOIP Phone with call routing and voicemail through Cisco Call

manager and Unity

■ Developed www.bcbp.com and www.suite49.com (no longer available) and maintained all other Brown

Corporation websites

Consulting 01/07 –

Present

FCI, AFS and Listen Center of Grand Forks, ND

■ Listen Center - Created and implemented a custom time clock solution in C#.

■ FCI – On call support for various issues that arise

■ AFS – On call support as well as set up network infrastructure from the ground up.

Computer Skills

■ Microsoft Office (Word, Excel, PowerPoint, Outlook, One Note, Publisher, SharePoint), XML, HTML,

Cold Fusion, SQL, SSRS, SSIS, SSAS*, Visual Studio.net C# and VB, IIS, Microsoft Dynamics GP,

Sanscript and Dexterity

Certifications

■ CompTia Security+

■ MCTS SQL Server 2008 – Business Intelligence Developer

(Proof of Certification: https://mcp.microsoft.com/authenticate/validatemcp.aspx)

Transcript ID: 1031156

Access Code: kyler0101

Education

■ University of North Dakota May 2006

Graduated (BBA in Information Systems)

Interests and activities

■ Golf, Travel, Hockey, Biking, Hiking, Running, Downhill Skiing, Rock/Ice Climbing, Reading, Technology

*References Furnished Upon Request

Contact this candidate