Customer Service Sales

Jordan M. Cursi

E-mail: ********@*****.*** 408-***-**** (Cell)

PROFESSIONAL EXPERIENCE

Caregiver August 2012 to June 2013

Morgan Hill, CA

Manage household while parents were at work: was responsible for watching 3 children; main transportation for them to get to activities, doctor appointments, etc; checked homework/quizzed; created activities (Puzzles, games, bike rides, sports). Monitored up to 7 kids at a time.

Old Navy September 2011 to October 2012

Gilroy, California

Sales Associate

Deliver excellent customer service, register operations, offer brand credit card to every customer. Create a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Maintain an awareness of all promotions and advertisements, assists in processing and replenishing merchandise and monitoring floor stock, aid customers in locating merchandise. Communicate customer requests to management, assist in completing price changes as a member of the mark-down team.

Staples January 2011 to July 2011

Gilroy, California

Copy & Print Associate

Deliver the Copy Promise, process and produce accurate orders, respond and resolve customer requests and concerns, provide an inviting environment for the customers by maintaining a neat and clean Copy & Print Center, adhere to all company policies procedures and safety standards, perform other related duties as assigned, effectively build relationships with top customers. Drive customer satisfaction through Copy Promise behaviors, drive profitable sales through Copy Promise behaviors, convey appropriate product and services knowledge, effective and efficient use of machines and systems to ensure effective production management and exhibit Team CARE values. Type, use Microsoft Word, Microsoft Excel, and Microsoft PowerPoint as well learning other software.

Caregiver October 2010 to August 2012

Morgan Hill, California

Managed household while parents were at work: was responsible for watching 1 child; was main transportation for him to get to activities, doctor appointments, etc; checked homework/quizzed; created activities (Puzzles, games, bike rides, sports).

Allstate Insurance Company May 2010 to October 2010

Morgan Hill, California

Insurance Representative

Implement the agency’s marketing plan and direct mail campaigns as directed by the agent. Work to contact prospects and current policyholders to generate interest in insurance financial review appointments. Conduct needs based interviews in the agent’s office supported by current agent software. Meet marketing goals set by the agent. Provide prompt, accurate, friendly, cost-effective service and utilize it as a basis for establishing a market opportunity. As directed by the agent, work with agent’s computer system to update information in customer databases used by the agent. Perform other related duties as assigned by the agent, such as collection calls to existing clients for outstanding balances. Filing, typing, data entry, basic and extensive computer knowledge. Answer and maintain multiple phone lines.

Saks Fifth Ave Off 5th June 2009 to May 2010

Gilroy, California

Sales-Jewelry

Primary part-time Fine Jewelry associate. Keep inventory of fine jewelry merchandise. Add, remove and move pieces of jewelry to different cases in order to keep the environment fresh and clean. Keep records and logs of purchases, returns/exchanges of the jewelry. Schedule appointments with clients to look at merchandise one-on-one in order to get the personal shopping experience, conduct sales over the phone, trained on register.

Best Buy Inc. August 2008 to June 2009

Gilroy, California

Credit Specialist/Sales Operator

Answer phone calls, in which handling multiple phone lines is a must, transferring phone calls to the appropriate department, take messages for associates that were not available. Filing, typing, data entry, knowledge of Microsoft Word, Excel and basic internet skills. Primary credit specialist. Worked to get customers approved for the brand credit card as well as other credit services. Organization of desk area, handling of multiple projects in a fast paced environment. Worked in customer service area to support department in which I performed returns, exchanges and diagnosis on products for customers. Installed spyware software on new laptops for customers in the technical support area.

Nine West November 2007 to August 2008

Gilroy, California

Sales Associate

Customer service, answer phones, keep store orderly, constantly filling the merchandise, process shipment that is received at the store.

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