Customer Service Manager
Resume:
Frank Guidone
****************@*****.***
Qualifications
* Electronic Machine Repair
* Electro Mechanical Repair
* Audio and Video Sign Repair
* Machine and Sign Installation
* Schematic and Diagram Reading
* Bench Level Repair
* Computer and Communication Skills
* Supervisory Skills
* Excellent Customer Service Skills
* OSHA Workplace Safety Skills
* Inventory Skills
* Technical Training Skills
Education
* Patrick Henry High School Diploma (San Diego) 1980
* Nevada Gaming and Technical School Graduate (Las Vegas) 1982
* Aristocrat Master Certification Program (Las Vegas) 2005
Work History
2012 - 2013
Mendtronix Inc.
Poway, Ca.
IFP Tech Support/Repair
Job responsibilities included the service and support
of Interactive Flat Panels and customer service. Maintaining
the call center and keeping inventory of equipment and parts.
Also the service and repair of Image Projectors and Mini PCs.
2009-2011
Game Stands LLC
El Cajon, Ca
Slot Technician Manager
Job responsibilities include the supervising
of Technicians, repair of machines, project managing, inventory and
parts recognition. Also responsible for tool and
equipment control, and customer service and training.
2007 - 2009
Rolling Hills Casino
Corning, Ca.
Slot Technician
Responsible for the installation, repair and maintenance of
Gaming machines, signs and the Oasis System. Other duties
Include parts inventory, ordering and the training of new Technicians.
2000-2006
Aristocrat Technologies Inc.
San Diego, Ca.
Senior Field Service Technician
Responsible for the Installation, Service and Preventive Maintenance
of Gaming Machines, Systems and Signs. Other duties include excellent
Customer Relations and Inventory Control. Also the completion of the
Master
Certification Program on Aristocrat Products.
1999 - 2000
Dotty's Casinos
Las Vegas, NV.
Technical Repair Manager
Responsible for 8 Casinos, duties included Machine
Installation, Repair, Maintenance, Money Removal,
Jackpot Payouts, Surveillance Equipment Repair and the Supervision
of Technicians.
1996 - 1999
VLC of Nevada
Las Vegas, NV.
Lead Service Technician
Supervise Field Service Technicians in the
Installation and Repair of Gaming Machines, Systems and Signs.
Also worked closely with Engineers to refine and test Products.
References
Keith Blake - 951-***-****
Randy Muzio - 530-***-****
Doug Grangaard - 702-***-****
Danny Bounyavong - 619-***-****
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