Customer Service Manager

Maria T. Canler

**** ** ***** **, *****, Florida 33196

C 305-***-**** ***********@*****.***

QUALIFICATIONS SUMMARY

Detail oriented Targeted Case Manager with background in team management and hands on experience

in adult population with addiction as well as mental health disorders and children with Severe Emotional

Disorders(SED). Provide support during implementation phases and reports to facilitate executive level

decision making. Strong analytical skills support business operations through analysis of key performance

indicators and trends. Outcome driven communicator liaise across offices and clients in order to promote

organizational success and ensure client safety. Rapidly adapt to new technologies and possess expertise

with Microsoft Office, Syngo Radiology, NetAccess, Passport Health Communications, HealthPay,

PACS, Google Services, AVEE Laboratories, Practice Fusion Electronic Medical Records.

History of excellence in...

Resource Management

Business Relationship Building

Legal Matter Resolution

Customer Service

Executive Presentations

Team Management

HIPAA/OSHA/AHCA Guidelines

Medicaid/Medicare Compliance

Conflict Resolution

SED Student Support

Lesson Plans following Florida Sunshine State Standards

PROFESSIONAL EXPERIENCE

PsychSolutions, Inc. Miami, FL May 2013 Present

Targeted Case Manager

Provide Targeted Case Management Services as recommended in client's service plan in home and school

settings. Utilize past experience and knowledge to assess needs of the clients and their families in order to

link clients and their families with appropriate resources (such as housing, legal, academic, cash assistance,

clothing, SSI, etc.).

Adaptive Center Coral Gables, FL November 2012 April 2013

Case Manager/ Residential Counselor

• Supervise clients in daily tasks as well as ensuring appointments/tasks are arranged and completed

• Maintain strict confidentiality and policy adherence

• Provide support to staff and clients in times of distress

• Assist coordination of support meetings such as A.A. and Lifering

• Educate clients about sober living practices and resources to achieve long term sobriety

Sunny Side Academy Miami, FL May 2012 Present

After School Program Volunteer

• Assist teachers by providing tutoring to kids with ADHD

• Maintain classrooms under control when kids with conduct disorders would begin to act up by

re focusing them and engaging them in activities

• Provide support to staff and children in need of special attention

• Coordinate activities under teacher supervision

Baptist Outpatient Services – Miami, FL September 2010 – November 2012

Patient Financial Representative

• Verify Insurance benefits and inform patients of financial responsibilities

• Maintain all patient access areas safe, sanitary, and confidential

• Provide support to staff and facilitate patient handling

• Educate patients about the Urgent Cares and their hours of operation

• Participated in the Spend Smart and Save Committee (SSS) an initiative created by BOS leadership to

lower budgets while maintaining patient safety and satisfaction

• First point of contact with IT when any issues arise

• Liaison between doctor office and patient when an issue, like wrong diagnosis, presents itself and solve

issue efficiently while maintaining both patient and doctor office satisfied

Winston Park K 8, Miami, FL January 2008 December 2008

2nd Grade Volunteer

• Assisted teacher in everyday classroom duties

• Provided special attention to children who were Severely Emotionally Disturbed (SED) specifically those

who were hyperactive and those showing signs of withdrawal in the classroom and supported them

throughout the day

• Applied concepts learned in University courses to in classroom activities

• Checked homework and provided reinforcement to students when work was completed in a timely

manner

• Created and Implemented weekly Lesson Plans according to Florida's Sunshine State Standards

Lexus of West Kendall– Miami, FL July 2006 – September 2010

Team Leader

• Produced weekly work schedules for multiple employees

• Answered multi line telephones and kept log of messages for management

• Provided quality customer service to all vendors and customers

• Hired and trained employees

• Provided support to management and assisted in the completion of deadlines for sales department

projects

• Collaborated with management during sales events to attract clientele

• Created soon to end lease call initiative in order to bring customers prior to lease end and meet sales

quotas

EDUCATIONAL BACKGROUND

Master of Science in Mental Health Counseling Carlos Albizu Universi t y December 2015

Bachelor of Arts in Psychology Florida International University Miami, FL August 2009

Associate of Arts in Psychology Miami Dade College Miami, FL July 2008

PROFESSIONAL DEVELOPMENT

Spend Smart and Save Initiative Miami, FL July 2011 March 2012

Baptist Health and Advisory Board collaborative finance project to improve budgeting and spending within

the organization.

REFERENCES

Available upon request

Contact this candidate