Customer Service Technician
Resume:
Zakiyyah Peaks Wilcher
Virginia Beach, VA 23462
*********@*******.***
SUMMARY OF QUALIFICATIONS
• Highly responsible, well organized, and self-motivated
• 10 years’ experience in providing the highest level of customer service
• Ability to work well independently as well as part of a team
TECHNICAL SKILLS AND TRAINING
• PC hardware installation and configuration
• Installation of Hardware and Software
• Electricity principles of applied mechanics, equipment repair, maintenance, use of hand
tools and soldering
• Analog electronic devices and circuits
• Semiconductor devices, transistors and power supplies
• Fiber optic connectors, cable splicing and testing
• Excellent troubleshooting skills
• Wireless Communication
EDUCATION
Pharm Techs R US Norfolk, Virginia
Pharmacy Technician
Completion Date: June 2006
PTCB Certification: March 2011
Board of Pharmacy: VA State License
ECPI College of Technology Virginia Beach, Virginia
Associates of Applied Science in Computer Electronics Technology
Major - Computer Network Technology
Graduation Date: September 2004
WORK HISTORY
06/13-Present Norfolk Public Schools Norfolk, VA
PC Technician
• Image and Re-Image desktop computers and laptops for Windows Xp / Windows 7
• Network computers, printers, and copiers
• Install and Troubleshoot desktops, laptops, iPads, and printers, and copiers
• Set up computer systems
• Mobile device management
• Install and un-install various software
• Supervise and Un-supervise iPads using Apple Configurator
• Enroll iPads/iPhones into Airwatch
• Build and Manage iPrint policies using Novell Zenworks
• Answer Helpdesk calls and emails
• Create Helpdesk tickets into the Group Linc System
• Resolve and Close Helpdesk tickets
09/12-07/13 Harris Teeter Virginia Beach, VA
Pharmacy Technician
• Generate, Receive, and Stock daily order
• Greet and Assist customer
• Find customer medication and cash out
• Enter prescriptions into Etreby system
• Fill prescriptions and answer phone
• E-scripts, E-fax, and Insurance Claims
• Communicated with Doctors and Nurses to verify prescriptions
01/07-06/07 Walgreens Philadelphia, PA
09/08-07/10 Norfolk, VA
Pharmacy Technician
• Responsible for entering prescriptions into the computer
• Answered phones and filled prescriptions
• Find medication for pickup and cash out customers
• Maintain and Replenish Baker Cells
• Minor Compounding and Insurance Claims
• Ordering and Receiving Drug Inventory
• Communicated with Doctors and Nurses to verify prescriptions
08/09-02/10 PhyAmerica Portsmouth, VA
Pharmacy Technician
• Refill Pyxis machines on all wards of hospital
• Computer entry of prescriptions
• Prepacking medications
• IV training
• Ward Stocking
• Receive and put away Narcotic orders
• Deliver Narcotics and other Medications to wards
10/04-04/06 ProTemps Virginia Beach, VA
Administrative Assistant
• Responsible for answering phones, setting up appointments, filing
• Maintained high level of organization
• Assisted accounting department with payroll
• Provided excellent customer service
• Various office duties
• Ordered supplies
References
Available Upon Request
Contact this candidate