Customer Service Sales

JANE WRIGHT

**** ****** ***** - **********, ** **608 – 916-***-**** – *******@***.***

PROFILE

Well qualified and results-oriented Mortgage/Sales Professional with over 25 years experience in positions of increasing responsibility and duties. Top performer with track record of consistently meeting or exceeding goals and customer expectations. Skilled at educating customers on bank products and recommending best options to meet their short term and long term needs. Team player with polished communication skills: verbal, written, interpersonal, presentations, and rapport building.

FHA, VA, CONV, BOND Experience Loan Processing, Closing, Insuring

Customer Service Relations Real Estate Sales

Staff Training and Development Banking Products and Services

Loan Account / Origination Regulatory Compliance

Branch Management Project Approval Experience

CAREER PROGRESSION

Trumpette, Sacramento, CA 01/10 – 06/12

International Sales Representative of very unique baby socks, shoes, bags, etc.

Took company from 5 countries to over 30 countries representing the Trumpette brand.

Aerotek, Rancho Cordova, CA 02/09 – 09/09

Worked as a contractor at Bank of America. Sr. Loan Processor/Underwriter/Closing Coordinator. Worked with clients in the banking centers throughout the United States to complete 1st mortgage loans.

Agent Network, Rocklin, CA 4/07 – 10/08

New Home Real Estate Sales for many builders in the Sacramento Valley and foothills.

Greeted clients, showed new homes, established needs and goals for new home ownership. Pre-qualified clients for new home loans.

Chase Home Finance, Roseville, CA 06/05 – 04/07

Sr. Loan Processor, Loan Originator selling services and products to clients. Completing applications, uploading fills on mortgage processing system, order and review credit reports, bank stmts and income documentation. Submit for DU or LP approval. Open escrow, order appraisal, lock loan, order doc’s for title, coordinate signing appointments and follow up with all conditions through close of escrow. Conv. & FHA Products.

KH Financial, Elk Grove, CA 09/01 – 06/05

Branch Manager and active Loan Originator for Kimball Hill Homes. Managed the builder’s mortgage office while originating my own pipleline of loans. Increased capture rate of builders loans to over 80% while under my management. Completed applications and uploaded to processing system, ordered all documents to complete file for submission to agency. Follow up on all conditions to close loan within a timely manner for completion of home. Conv, FHA, VA & Bond Products.

Norwest Mortgage / Wells Fargo Mortgage, Roseville, CA 08/92 – 09/01

Sr. Loan Processor, Loan Originator and Project Approval Specialist. Carried a pipeline of over 90 loans while working as a Sr Loan Processor for 5 very active loan agents. Uploaded files on mortgage system, obtained all needed documentation for submission to underwriter. Follow up with clients to meet all conditions of loan approval, funded loans, closed loans and insured loans with agency. Shipped loans to home office for storage. Worked as project approval specialist, working with FHLMC, FNMA, FHA and VA on all project approvals for Condos and PUDs. Obtained all need documentation for master appraisals with FHA and VA for builder communities.

Weyerhauser Mortgage, Sacramento, CA 01/87 – 08/92

Loan collections, loan processor, doc drawer, loan closer, loan insurer, shipper. Worked in collections first, before moving in a processor / closer / insurer position. Typed all loan documents on typewriter to send to title company for signature after processing loans. Sent check to title for closing after receiving all documents back in office. Insured loan with agency, shipped to home office. FHA, VA and Conv. Products uses.

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