Customer Service Manager
Resume:
Stacie A. Karkhoff
***** ********* **** ***** ******, MN 55124 Cell: 612-***-****
I am a focused, outgoing individual with a passion for networking. I have a positive attitude and
Personal Profile
have a knack and drive for identifying and managing more effective and efficient solutions for both
internal and external contacts.
My friendly, sincere and genuine nature allows me to work with anyone, at any level and provides a
trusting atmosphere with both my peers and customers.
Project Coordination/Management Organization Skills
Interpersonal and Communication Skills Heavy Multitasking Abilities
Strong Leadership and Decision Making Capabilities Meeting and Event Planning
Solution Identification Skills Exceptional Client and Vendor
Partnership Building
Career metroConnections, Inc. Minneapolis, MN
(Multiple Positions)
Progression &
Experience Program Manager, Conferences & Meetings (2009-present)
Effectively manage program logistics, timelines, onsite operations and lead staffing teams
for multiple conferences, trade shows and incentive trips ranging from 50 – 1,000 attendees
Assist in hiring and training of new coordinators and on -site staff
Accurately maintain program budgets of over $5 million dollars, review vendor bills, and
create detailed invoices for the client
Responsible for managing client relationships and gaining clients trust through effective
communication and ensuring the client’s needs are exceeded for all services sold by
developing a clear timeline and transparent expectations for the overall customer
experience
Facilitate and understand the client’s conference or event by becoming an extended part of
their team and understanding their business, goals and objectives
Consistently identify and upsell new and unique solutions for clients, helping to streamline
their event, while enhancing the brand and providing the a ttendee with a flawless
experience
Program Coordinator, Conferences & Meetings (2007-2009)
Assisted in all aspects of meeting management including site selection, budget
management, contract negotiation, and room block management
Provided excellent customer service which resulted in increased client retention and
promoted beneficial relationships with suppliers
Partnered with other departments within the company to learn transportation management,
show production, event décor and entertainment
Assistant Registration Manager, Attend-eSource Services (2007)
Assisted in overseeing all aspects of the Registration/ Customer Service Department
Responsible for interviewing, hiring and training new Registration Coordinators
Helped create and implement Registration Coordinator training handbook and company-wide
mentoring program
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Stacie A. Karkhoff
12817 Edgewater Path Apple Valley, MN 55124 Cell: 612-***-****
Career Registration Coordinator, Attend-eSource Services (2006-2007)
Provided the first point of contact to meeting attendees via phone calls and email accounts
Progression &
Managed all aspects of individual registrations, including hotel reservations, arrival and
Experience
departure information and payments
(continued)
Corporate Benefit Services of America (CBSA) - now Meritain Health
Eligibility Assistant, HDHP (2005-2006)
Worked with multiple companies to set up new accounts for employee high deductible
health plans and allocated funds to employee accounts
Various clerical duties including filing, daily and weekly reporting, and constant
communications with clients through phone calls and email
St. Cloud State University – St. Cloud, MN
Education
Bachelor of Arts Degree - Travel and Tourism, 2004
Study Abroad Experiences
Spain – 2003
- 2 week study abroad trip with SCSU Travel & Tourism students and faculty
- Visited cities along the coast of Spain while learning about the history and culture of
Spain
Alnwick, England – 2004
- Semester abroad trip through SCSU. Educational focus on Marketing
- Visited a number of cities and towns all over England as part of the curriculum
- Organized independent travel to a number of countries over weekends and during
semester breaks
Activities & Minnesota Meeting Professionals International (MPI) Member, 2009 – Present
Professional St. Cloud State Career Day Presenter, 2010 & 2013
Affiliations
Richfield 4th of July Celebration Committee, 2009 – 2011
SCSU, Travel & Tourism Club, 2003 – 2004
SCSU Z-Club Volunteer Organization, 1999 – 2001
MS Office (Word/Excel/PowerPoint/Publisher), Starcite RegWeb Software, Certain Meetings
Technology
Software, etouches Software, SmartSheet applications
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