Project Manager /Engineer

KEVIN KENNEDY

*** ****** ****** ( San Jose, CA **125

408-***-**** ( *******************@*****.***

PROJECT MANAGER

Responsible and highly motivated professional with solid and diverse

experience in the field of telecommunications wireless mobility, call

center design and support, installation projects, site acquisition and

professional services Strong technical qualifications with an impressive

track record of hands-on experience in strategic planning, process and

systems improvement and project management. Highly reliable with profound

problem analysis and problem-solving skills adept at engaging requirements

while designing business solutions based on strong technical expertise and

experience. Detail-oriented individual who exemplifies professionalism, and

an ability to manage multiple projects and tasks at any given moment.

Highlighted leadership qualities and the ability to work with and manage

individuals from varying backgrounds, while promoting team values. Driven

partner eager for professional growth, increased responsibility, and the

opportunity to leverage extensive project management expertise within the

performance-based work culture of a growing organization. Enthusiastic

individual and an excellent communicator, recognized ability to establish

and maintain effective working relationships across cross-functional teams

and diverse individuals at any levels and build strategic relationships

with clients.

Core Competencies

Organizational Leadership ( Project Management ( Mobile Voice Systems

Installations ( Team Management ( Staff Training & Development ( Strategic

Planning ( Budget Management ( Forecasting ( Risk Management ( Problem

Resolution ( Call Center Design & Support ( Technical Support (

Installation Projects ( Customer Service ( Client Relations Management

PROFESSIONAL EXPERIENCE

Kennedy Consulting (Spotme)

5/2013 - Present

Technical Project Manager/Freelancer

Provided IOS and Android support during Spotme.com events for customers on

the Spotme application. Collaborated with show staff to assist with

presentations and any issues. Collaborated with project team to monitor

delivery performance, ensure delivery quality and report schedule and cost

and execution performance.

. Managed overall events and software deployment, ensuring successful

delivery.

Kennedy Consulting (AT&T)

9/2012 - 4/2013

Technical Project Manager/Consultant

Managed large site documentation and evaluation project for Disaster

recovery and future placement of backup generators. Developed package for

site surveys which includes photos, red lined all floor plans and documents

using Excel Spread sheets. Developed project schedules, coordinated project

status meetings and managed resources in all phases of the project life

cycle. Served as Primary technical point of contact with management and

various technical personnel on project from project inception through

completion.

. Successfully handled over 180 Cellular and Co-location sites over

California and Oregon.

UCSF (Info Plus Intl.)

3/2012 - 9/2012

Technical Project Manager/Consultant

Created Documentation for current Voicemail system including all Call

center and phone tree applications associated with the Call center and

department and prepared Power Point documents and Call flows for all

applications. Facilitated customer meetings to discuss future systems,

develop strategic plan to improve business operations and identify various

available technologies suited for the applications.

. Packaged and submitted all documentation to IT Management on time and

on budget.

En Pointe Technologies

7/2011 - 1/2012

Senior Mobility Architect/Project Manager

Provided training on Blackberry Mobile Voice Solution and all Blackberry

applications to all Sales staff, Account reps, Managers and Field

Engineers. Assisted with Sales Engineering Calls and Web-Ex's. Participated

in Customer meetings and Web-ex's for any technical discussions. Served as

Liaison between Rim and En Pointe and performed troubleshooting or kickoff

calls for any questions.

. Created Power Point Documents, User Guides, cheat sheets and general

Documentation for sales and professional services.

Research in Motion

7/2008 - 7/2011

Technical Project Manager

Directed large installation and deployment of projects worldwide including

coordinating with customer, presenting scope and sow, discussing technical

details, facilitating weekly meetings, gathering information, preparing

budgets and collaborating with ATT, Sprint, T mobile and Cisco as well as

team of field engineers to complete software/hardware installs. Assisted

Sales with any questions and presentations, performed onsite visits for

technical discussions and acted as Sales Engineering. Facilitated daily Web-

ex sessions internally and with customers. Documented customer contacts and

created internal and external documentation for product launches. Trained

internal IT regarding installation and use Polycom Video conferencing

equipment both on site and remotely. Explained Cisco and Avaya VOIP

configurations for integration with Rim's applications via Web-Ex and Audio

codes Voice Gateway configurations to customers. Designated as Primary

Project Manager for all Sprint and ATT customer installs per their upper

Management. Managed Budgets and SOW.

. Successfully managed simultaneously over 27 Mobile Voice System (MVS)

installations for high profile Enterprise customers from post-sales

phase through support phase.

Platinum Attorneys

11/2007 - 5/2008

Sr. Telecom Engineer/Analyst/Project Manager (Contract)

Maintained projects identified and clarified documents and presented

reports to attorneys on thousands of call flows, call detail reports, RFP's

and RFI's for a large telecom patent litigation case. Collaborated with 15

other telecom analysts across the country on the same project to compare

call flows, notes and ideas. Conducted WebEx sessions daily to discuss all

call flows and any discrepancies.

. Ensured program/project-related risks are managed according to the

Project Management Policy.

Tibco Software

2/2006 - 11/2007

Telecom Engineer/Project Manager

Oversaw daily operations, adds, moves and changes for 15 US sites. Managed

all application routing, future planning, escalated issues, dial plan and

new technology. Handled Avaya CMS, Definity and other adjunct systems.

Deployed Polycom video conferencing equipment and trained executives

professional services and other employees on functionality and daily use.

Managed, consulted and upgraded Technical Support and all Call Centers.

Managed budgets and Vendors for Large moves, Cabling projects and upgrades.

Administered and troubleshoot Blackberry. Managed vendors such as Verizon,

Cingular, AT&T and Avaya. Oversaw Budgets for all Telecom/Video Large

Projects and handled all large Microwave network backup projects. Conducted

training videos via Web-EX for internal employees.

. Assisted Facilities with site Acquisitions for new building fit ups

for Telecom.

Alvarion Inc.

6/2005 - 2/2006

Sales Engineer

Responded to technical inquiries and consulted on large projects, sales and

professional services. Generated leads and located RFP's for all Broadband

wireless applications. Researched and reviewed all RFP's for Municipalities

and significant projects. Attended Customer Meetings and video conferences

for technical verification on premise and via Web-Ex.

. Participated on various Trade shows and successfully responded to all

technical questions.

Netversant Solutions

12/2003 - 6/2005

Telecom Analyst/Account Manager/Project Manager (Contract)

Established and maintained relationship with Netversant and customers.

Managed group of 20 telecom voice and data technicians, provided reviews,

direction and established goals. Managed vendors such as SBC, PacBell,

AT&T, Sprint and GBH. Coordinated with Call Centers to design and implement

ongoing support. Oversaw video conferencing support for Polycom, Vtel and

Sony units. Conducted weekly meetings for projects, large moves, budget and

planning. Documented procedures for PBX, voicemail, video and daily

routines. Managed all Cabling vendors, large constructions, IT projects and

estimates.

. Handled two Sites with 30 buildings, 15000 extensions consisting of

Analog, ISDN circuits and Digital PBX including Nortel Option 81c for

ACD purposes.

Hitachi Data Systems

9/1999 - 12/2003

Senior PBX Engineer/Project Manager

Managed Vendors including Sprint, MCI, PacBell, Verizon and SBC. Handled

Nortel and Avaya PBX, Voicemail, Call Centers, IVR's and all peripherals.

Managed ten Direct Reports and Professional services. Oversaw large

Microwave backup Network installation project and Site Acquisition across

the US. Planned new building and PBX as well as retrofits. Selected

cabling, PBX, voicemail vendors and Carriers. Oversaw large moves at all

campuses.

. Managed large US installation project of Tandberg and Polycom

videoconferencing to all us sites after 9/11.

OTHER EXPERIENCES (1989-1999)

Silicon Graphics Inc. Voice Network Analyst/Project

Manager 1/1991 - 9/1999

Teknon Corporation (Onsite at Apple Computer) Telecom Analyst

3/1989 - 1/1991

EDUCATION AND CREDENTIALS

Business Administration: UCSC

Data Communications: Foothill College

Philosophy, Psychology: De Anza College

CERTIFICATION & TRAININGS

Polycom, Tandberg, Vtel Videoconferencing Nortel SL-100, 81C, 61C

Administration Avaya Definity G3, 8700. 8300 Administration, CMS Cisco

Call Manager Administration Aspect Call Center Management Mitel 2000,

3000, 5000 Electronic Technician Certification

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