Customer Service Sales

Farhana Alauddin

**-** **** ****** 347-***-****

Woodhaven, NY 11421 ***********@*******.***

EDUCATION

CUNY Hunter College, New York, NY

Bachelor of Arts in History, February 2014

Relevant Courses

US and Latin American Relations History of Civil War and Reconstruction Social Foundations of Education

European History Middle Eastern History Adolescent and Educational Psychology

Role of Women in American History US History and Politics Foundations of Literacy Methods for Teaching

EXPERIENCE

Red Lobster, Queens, NY March 2012 –Present

Hostess

• Welcome all customers in a cheerful manner and take reservations

• Escort customers to their tables with consideration of wait staff coverage and customer preferences

• Inform management of any special customer requests

• Help strategize and prepare table setups for large parties and groups

• Maintain a clean environment which includes the lobby and podium

• Communicate with staff members effectively in order to meet customer satisfaction

Macys, Queens NY October 2009 – March 2012

Sales Associate

• Provided excellent customer service by assisting and educating the customer in choosing the best product for their

needs

• Managed inventory and analyzed trends on all items for future ordering

• Provided fast and friendly customer service during the checkout process which included purchasing, returns and exchanges

• Optimized the appearance of store and ensured customer satisfaction

CUNY Hunter College, New York, NY July 1, 2011 – July, 28 2011

Library Assistant

• Assisted customers in locating, identifying and reserving requested materials

• Resolved sensitive problems with customers such as fines for damaged or overdue materials

• Executed basic electronic bibliographical and informational searches using online, and database sources

• Wrote reports and compiled statistics as assigned

• Attended appropriate meetings, workshops and seminars

Pops Diner, Woodhaven, NY September 2008 – August 2009

Waitress

• Performed food preparation duties such as preparing and serving appetizers, entrees, desserts

• Wrote patrons food orders on order slips, memorized orders, and entered orders into computers for transmittal to

kitchen staff

• Checked patrons identification in order to ensure that they met minimum age requirements for consumption of

alcoholic beverages

• Prepared checks that itemizes and totaled meal costs and sales taxes

TECHNICAL SKILLS

• Microsoft Office (Word, Excel, PowerPoint)

• Windows (XP, Vista, 7)

References Available Upon Request

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