Sales Customer Service

Stephen Wang

*** - **** ******* **., ******** BC, V6Y 3N2 Tel: 778-***-****, (778)-

***-**** *****: **************@*****.***

TARGET: BUSINESS APPLICATIONS SUPPORT

B

usiness Analysis and Application Support Professional with a range of

proven strengths in Oracle, JDE, SAP, and ERP, along with nuanced

comprehension of software applications for business management support

spanning programming, coding, maintenance, and support. Offers a highly

effective customer driven technical support style combined with exceptional

skills as a database developer, administrator, and manager in SQL database.

Brings outstanding experience in software design, implementation, coding,

testing, and technical support reinforced with advanced skill in business

application optimization and configuration. Possesses in-depth knowledge of

concepts in financial management, market trend analysis, and

entrepreneurial leadership as well as deep understanding of contemporary

and emerging e-commerce technologies.

TECHNICAL PROFICIENCIES

Education & Professional Development

V Bachelor of Computer Science University of British Columbia, Vancouver BC

2008 - 2012

MAJOR PROJECTS

Database Project: led a project for the setup and administration of a MySQL

student registration and course completion database as well as the

implementation and interface using JAVA, applying best principles and

practices, analyzing system requirements, and developing diagrams to

understand data interrelation.

JAVA Project: established a JAVA-driven interface supporting a hockey pool

incorporating tools to allow managers to search and compare player

statistics within the pool, taking a lead role in development and analysis

for requirements as well as the final stage of coding in MySQL and JDBC.

Instant Messenger Project: utilized JAVA to develop an instant messenger

system utilizing Eclipse Mylny platform, collaborating with a group of four

to gather and manage requirements; in addition to played a key part in

implementing necessary file transfer and contact list functions, and

stepping in to manage JAVA programming.

Maze Project: executed an individual project, utilizing a program to

generate a random maze and building a robot to navigate the entrance

through to the exit.

V Post-Graduate Diploma in Business Administration (2005) British Columbia

Institute of Technology, Burnaby BC

V Bachelor of Engineering in Chemical Technology East China University

of Science & Technology, Shanghai

Professional Experience

IT SYSTEMS SUPPORT

2007 - present

Lotus Light Society, Vancouver BC

Joined this Buddhist Temple in a volunteer capacity to optimize and

administer IT systems utilized to publish the community newspaper, playing

an instrumental part in managing hardware and software issues. Managed and

configured Server, AD, DNS server, witches, router and etc. Configuring

monitors, installing software, and providing training to volunteer and

professional staff. Additionally, managed Local Area Network and internet

connectivity, troubleshooting LAN, TCP/IP, modem, and router issues as

needed.

CONTINUED...

Stephen Wang P2

Professional Experience CONTINUED...

INVENTORY ANALYST/CONTROLLER

2006- 2008

Newco Products, Burnaby BC

Brought on board with this multifaceted manufacturer to assume authority

for inventory management, managing materials, spare parts, and finished

products and developing a system to provide accurate reporting on

shortages, overstock, and understock, in addition to handling analytical

tasks using SQL server technology.

. Took on an instrumental role in updating the inventory system, authoring

a supporting business proposal, researching, sourcing, and securing a new

vendor, and improving inventory management.

. Monitored inventory levels and checked inventory cycle counts in order to

ensure effective replenishment; additionally forecast parts orders to

control and minimize overhead costs.

. Improved new system reporting as an inventory analyst to generate reports

and manage data input, gathering requirements from the management, and

reporting on stock level, raw material, and overhead cost.

. Implemented system improvements in order to better align business

processes, and sustained key involvement in the transformation of the

inventory and supporting data backup and retrieval, including

configuring, optimizing, and maintaining the system.

. Generated individual project and annual stock reports and conducted

regular stock checks, leading data analysis on the market, reviewing

contractors, purchase orders, and industry trends.

BUSINESS ANALYST

2005-2006

Jasgo Distribution Inc, West Vancouver BC

Established this independent business based on importing home decoration

products from China for resale in the Vancouver market and created

actionable business decision support models and reports to track inventory

and forecast future orders, utilizing JDE to quantify sales and marketing

data to support strategic direction.

. Generated analysis reports to monitor sales, inventory, purchasing, and

delivery to optimize sales strategies.

. Controlled overhead costs, finances, cash flows, and accounting functions

utilizing JDE software.

. Forecast sales to determine purchase and additionally performed post-

analysis of promotional strategies to facilitate improved promotional

decision making, enhance sales, and eliminate unneeded surpluses.

. Modified existing modules and created, configured, tested, and optimized

new modules to meet business development projections, collecting,

consolidating, organizing, and managing data from disparate sources to

support sound decision-making.

. Gained customer service skills working with customers, vendors, and

Canadian customs and other government agencies to import products, track

planned sales, and develop functional requirements and system design

specifications.

Previous experience as SALES MANAGER and CHEMICAL ENGINEER

SQL Oracle E-Commerce SQL Server JDE ERP JAVA C/C++ UNIX

Linux TCP/IP

EDI JavaScript QA DB2 Visual Studio Eclipse MS Office Windows

OS

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