Customer Service Manager
Resume:
Gail Boyum
Email: ****.*****@***.***
www.Linkedin.com/pub/gail.boyum/4/354/487
Buyer
Objective: Seeking an opportunity to impact with my years of experience in purchasing. The
talents I have to offer are the ability to locate and qualify suppliers, achieve cost reduction and provide
exceptional customer service by achieving materials on time. I excel in developing supplier
relationships and inventory management.
Accomplishments
• With the development of min/max program we were able to decrease shortages of low cost
items increase on time delivery to our customers from 75 % to 95 % in one year.
• Using my knowledge to qualify suppliers I was able to develop a strong, effective supplier
group to provide quality products in a timely manner.
• By using RFQ processed I was able to achieve a cost reduction of standard components of 5%
in two years
• Working with suppliers I developed a kanban system for the packaging that was able to lower
the cost of packing by 2 % and required 10 less inventory locations, saving both time and
warehouse space needed for inventory.
• Developed new products with new customers with my ability to connect and understand their
requirements.
• With my planning, organizations skills and team working ability we were able to improve
customer delivery by 20 % in one year.
Solid Technical Abilities
Job Boss, Wintegrate, Ecor, Excel, Word, Microsoft Office, Power Point, MPR processing and Internet
Skills.
MISCO/Minneapolis Speaker Company - is a 12 million dollar speaker manufacturing
company 1996 – July 2013
Inside Sales 2011 – July 2013
• Develop new customers and markets via the internet increasing sales by 10 % in one year
• Worked with suppliers and customers to manufacture the speakers they needed for their
products at the price point they needed to achieve the profitability of their projects, this
increased customer retention.
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Purchasing Manager 2001 – 2011
Developed qualified suppliers and rating system to achieve an 85 % on time delivery and 98 % quality
supplier pool
• Collaborated with engineering to develop new components that would meet the customer target
price from approved suppliers
• Worked with suppliers sales and quality department to achieve an 85% on time delivery and 98
% quality rating which accomplished the goal of meeting our customer delivery schedules
• Through the development of kanban and min/max systems we were able to achieve a cost
reduction of 3 % in one year.
• With development of strong supplier relationships we were able to build partnership that were
beneficial to both cost and delivery of components used in manufacturing
• To advance my knowledge in purchasing I completed APICS classes
Production Manager 1996 – 2001
• With the development of internet connections to our customer we were able to achieve an on-
time delivery rating of 98 %
• Established weekly meetings to let lead employees know what was to be accomplished in a
week and empowered them with graphs to show the lines how they were doing in comparison
to the goals developed for them.
• Participated in lean manufacturing training and kaizen events to achieve world class
manufacturing
• Developed 5S for Supplies
Education
• Minnesota School of Business, Associate Degree in Accounting
• Continuing Education Classes for business at local college
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Other Activities
• Leadership in Church
• Confirmation Teacher
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