Customer Service Technician
Resume:
CHARLES W. WOLLMAN
Mechanicsville, VA 23111
HIGHLIGHTS OF QUALIFICATIONS
Virginia DCJS Certified.
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Over 8 years field management/supervisory experience with Verizon.
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Extensive customer service experience, including in-home installation and sales.
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Effective communication skills in handling end-user inquiries and issues diplomatically and efficiently.
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Excellent analytical and creative ability.
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Over 20 years hands-on experience in troubleshooting, repair, and installation of electronic and electrical systems.
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Working knowledge of blueprints and schematics, analog and digital multi-meter, inductive toner (locator), digital
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frequency scanner, time domain reflectometer (TDR), and signal analyzing meter (SAM).
PROFESSIONAL EXPERIENCE
SAFE STREETS, INC. 2/2011 - Present
Installation Technician
Provide installation and repair of residential and commercial security systems.
C.W. SERVICES, INC. 8/2009 - Present
Owner (8/2009 - Present)
Provide residential and commercial repair services, including electrical, electronics, mechanical, and construction.
VERIZON COMMUNICATIONS, INC. 1998 – 7/2009
Local Manager (2001 – 7/2009)
Responsible for managing a team of up to 17 field service technicians with the objectives of leading the team in
meeting or exceeding Customer Care Index, productivity, quality, safety, and financial targets.
Service Technician (1998 – 2001)
Responsible for installing and maintaining business and residential telephone and Internet service.
MEDIA GENERAL CABLE OF FAIRFAX, Chantilly, VA 1995 – 1998
Universal Technician
Responsible for independently coordinating cable television repair orders within required schedules, troubleshooting
and repairing exterior and interior cable, ensuring proper signal flow to terminal equipment, including de-scrambler,
VCR, television, etc., and effectively communicating/demonstrating proper equipment use to ultimately ensure
customer satisfaction. Additional responsibilities include commercial installations and cluster repair.
RESUME – CHARLES W. WOLLMAN page 2
J & S REYNOLDS SECURITY, INC., Fairfax, VA 1994 – 1995
Installation Technician
Independently performed all aspects of installing residential and commercial alarm, intercom, sound systems, time-
lapse VCRs, cameras and video multiplexers, including rough-in wiring, final installation of alarm keypads, passive
infrared motion detectors (PIRs), magnetic contacts. Performed testing and troubleshooting to ensure successful
operation of system before turning over and demonstrating to end user.
PEACOCK BUICK, Tysons Corner, VA, and 1994
COLEMAN POWER SPORT, Falls Church, VA
Automobile and Sport Vehicle Sales Representative
Presented automobiles, motorcycles, jet skis and ATVs to customers, negotiated sale, and qualified customers prior
to financing.
SURVEILLANCE EQUIPMENT GROUP, Springfield, VA 1992 – 1994
Senior Security Technician
Constructed commercial and residential custom security and video monitoring systems, including miniature portable
wireless video and portable security systems . Modified electronics for security applications . Performed extensive
customer interviews to determine individual security needs, developed and proposed appropriate custom packages.
EDUCATION and CERTIFICATION
Electronics Technology with Laboratory Diploma, Cleveland Institute of Technology, Willoughby, OH, 1997
Installer Certificate, National Cable Television Institute, 1997
Pre-Engineering courses, Broome County Community College, Binghamton, NY, 1983
Virginia Department of Criminal Justice Services (DCJS) Certification, May 2011
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