Customer Service Technician
Resume:
Tiffany Taylor
Apt E
Saint Louis, Missouri 63121
*************@*****.***
Objective
Position as a Customer Service Representative with opportunity for advancement.
Abilities
12 years of customer service
Excellent written and verbal communication skills, with an eye for detail.
Extremely productive in a high volume, high stress, environment.
Proficient in the use of various types of computers and software
Highly productive in the call center and customer service fields
Self starter with a can do attitude and the ability to multi-task
Employment History
2008 - 2013 Convergys, Saint Louis, MO
Customer Service and Problem Resolution Rep
Answered inbound calls in support of customer needs. Conveyed in a reassuring
manner step by step instructions to resolve application issues Performed queries in multiple
databases. Assisted customers by troubleshooting internet connections and aided in wireless
configuration. Offered other products and services that may benefit the needs of the customer. Also have
held Collections position within the company as well which consisted of outbound calls to assist
customers in obtaining a current account.
2006 - 2007 Sabbath Manor, Saint Louis, MO
Level I Medication Technician
. Administered medication to residents on a daily basis on the prescribed medication schedules. Assisted
in residents meal preparation and laundry care.
. Adhered to government and state medical regulations. Assisted in the personal care of the residents.
2005 -2006 P-X Liquor, Saint Louis, MO
Customer Service/ Cashier
Provided excellent customer service skills by greeting and assisting customers in a timely, professional
manner. Preformed accounting and cash handling duties. Processed orders and received incoming
shipments. Maintained cleanliness of business and stocked mechandise
2003-2004 AT&T, Town and Country, MO
Customer Account Associate
Outbound customer sevice and collections technician. Assisted customers with account issues. Modified
and professionaly assisted with billing issues. Offered products and services not being utilized by
customers.
1994-2000 DaimlerChrysler, Fenton, MO
Assembly Line Worker
Production of automóbiles via a assembly line. Demonstrating strong skills in multi-tasking and
producing mass amounts of a quality product. Stocking and maintaing enough parts to assist with the
constant flow of the assembly line.
Education
Saint Louis Community College- Florissant Valley, Saint Louis, MO
General Transfer Studies, 2012-Present
Sabbath Manor, Saint Louis, MO
Level I Medication Technician Certification, 2006
Professional Business School, Saint Louis, MO
Computer Operations Certification, 1989
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