Customer Service Manager
Resume:
Elizabeth Cody
Galt CA, *5632
*******@*****.***
Education
Fall 2011-Fall 2012
Masters of Public Administration, Minnesota State University.
Fall 2004- Winter 2010
Bachelor of Arts and Bachelor of Science, Minnesota State University,
December 2007 and 2010, Mankato MN
Bachelor of Science: Political Science, GPA: 3.0. Focusing in legal issues
and administration.
Bachelor of Arts: Gender and Women Studies, GPA: 3.0. Focusing on history
and personal rights.
Summer 2006
Personnel Apprentice Course, September 2006, Biloxi MS
Professional training in military personnel/human resource systems and
managing personnel information.
Fall 2000-Spring 2004
High School Diploma; Annandale High School, May 2004, Annandale MN
GPA: 3.0
Experience
May, 2012-July, 2013
Assistant Manager; Family Dollar Inc., Mankato, MN.
I was one of the key holding managers for the Mankato location of Family
Dollar. My duties ranged from customer service; cashing out customers and
providing shopping assistance. Providing support services for the
cashiers; processing exchanges, returns, diffusing difficult situations,
answering questions, and taking calls. Store maintenance; recovering the
merchandise, cleaning the store, shutting down the equipment at the end of
the night, arming the security system and locking the doors. The most
important function was ensuring all of the money in the store was accounted
for by counting out the petty cash and compiling the daily deposit.
July, 2010-February, 2011
Janitor; Marsden Building Maintenance, Mankato, MN.
I was the key holding, weekend janitor for Rasmussen College. I worked
independently twice a week cleaning the Rasmussen building in Mankato, MN.
Rasmussen was my primary work location, I also worked at the downtown US
Bank location.
June, 2008-May, 2009
Customer Service Representative; Affiliated Computer Services, Mankato MN.
Northwest Airlines website customer service. I work with customers
experiencing problems using the features of nwa.com. Talking customers
through how to use the different features. By talking the customers
through the process allowed me to help find any technical problems to
report to IT. Also answering general questions about Northwest Airlines
and air travel.
August, 2005 -December, 2008
Personnelist/Human Resources Generalist; US Air Force Reserve, Minneapolis,
MN.
I help members of my squadron navigate the bureaucracy of the Air Force. I
make sure members receive all of their benefits and pay. I maintained the
filing system, answered phone calls, and performed general office
maintenance. I process awards and decorations and weekend reschedules.
Working directly with the Commander, and the Operations Officer of the 96th
Airlift Squadron providing personnel support.
September, 2007 - June, 2008
Housekeeper; Thro Company, Mankato, MN.
I cleaned the front and back areas of Mankato House and resident rooms.
Focusing mainly on resident bathroom and bedrooms; I would wipe down the
hard surfaces and scrubbing the floors and toilets.
References
Adam Hutzenbuhler 507-***-****, Store Manager for the Mankato, MN
location of Family Dollar.
Elroy McConnell 507-***-****, District Manager of Family Dollar for
Southern, MN.
Melvan Beamer 507-***-****, Assistant Manager of the Mankato, MN location
of Family Dollar.
Contact this candidate