Customer Service Assistant

Shelandra Missouri

**** ******* ** - ****, ** ***94 - 832-***-**** - ******@****.***

OBJECTIVE

Utilize work experience in areas of administration; demonstrate the ability to produce services and

operations; while combining problem resolution skills to create efficiencies in the work environment

along with providing proficient customer service.

EDUCATION

Katy High School Katy, Texas

Graduation Date: May 2008

Sam Houston State University, Huntsville, Texas

Major: General Business

Minor: Management and Accounting

Graduation Date: Dec 2013

PROFESSIONAL EXPERIENCE

Peace of Mind Care Group

Office Account Assistant Richmond, Texas

7/12 – Current

Account Assistant (perform all general office duties)

Includes organizing and filing receipts, account management and reconciliation

Responsible for keeping up with client books and maintain clear and clean ledgers.

Responsible for balancing and zeroing accounts for year-end completed by due dates

Sam Houston State University Hotel

Student Assistant Huntsville, Texas

01/11 – 5/12

Front Desk Auditor- duties includes maintaining customer files, reconciliation, process

customer payment, perform collections, prepare and post entries, assist in month end closing

process

Clean and sanitize rooms for customer satisfaction

Make certain that laundry is clean and completed and available upon guest request

All work was to be completed in a timely manner each and everyday

Provide customer service to guest that will help guest assured the stay at the hotel will be a

good experience

Kids Supercenter Katy, Texas

Sales Associate 05/08 – 09/08

Completed transactions including payments in the form of cash, credit, and debit

Responsible providing customer service to customers and potential buyers

Routinely worked in distribution by unloading shipments and restocking store

Played an active role in the inventory check

Responsible for closing and opening the store

Responsible for bank drops and deposits

COMPUTER SKILLS

Microsoft Windows XP/Vista, Microsoft Office (PowerPoint, Word, Excel) SAP, NeatWorks

ORGANIZATIONS

Adopt-a-Heart, National Association of Black Accountants, Church Group Organization

References

All references will be available upon request

Contact this candidate