Manager Customer Service

ROXANNE RAJAPA

*** ** ***** ******, ***** Richmond Hill, NY 11419 Cell: 718-***-****

*************@***.***

Manager

A licensed professional with over fifteen years of experience in management, handling staff upwards of 99 employees and a proven track

record as a dedicated worker with exemplary attendance/punctuality. Looking to utilize my exceptional leadership: organizational: time

management and multi tasking skills with a company that can benefit from my commitment to excellence. Professional strengths include my

ability to follow directions: lead by example: strict to attention to detail along with the below strong skill sets:

Staff Manager Customer Care

Budget Analyst Security Liaison

Technology Skills: Hospitality Suite; Windows OS; MS Outlook; Word and Excel; Pegasys 2000

Personal Skills: Superb Communications Skills; Strong Organizational Skills; Team Leader/Player

Experience

Mulligan Security/CBRE 2012 Present

Inspection of employee Id’s during non business hours

Phone notification and signing in of CBRE/IDB clients & non scheduled visitors in passage points

Monitor CBRE/IDB reception desk phone lines

Accept and secure packages for management office that are delivered during & after business hours

Assist emergency personal entering the building on official business

Assist building operations personal during emergencies

Securitas Security Services USA, Inc. New York, NY 2010 2012

Sullivan & Cromwell, LLC Site

Security Receptionist

Greet and announce planned visitors

Assist unannounced visitors in reaching appropriate conference rooms

Perform access control duties through a process of verification; deny access if necessary

Create, distribute and collect visitor passes

Prepare and update Hospitality Suite entries daily

Coordinate with Sullivan & Cromwell receptionist for large events and meetings

Request and distribute updated card keys for employees

Obtain property removal passes

Assist vendors and guests in obtaining escorts to proper locations

Charm/Catherine Store Rego Park, NY 2007 2009

Assistant Manager

Responsible for staff leadership with the goals of the customer satisfaction

Shared with the store manager, the responsibility for the day to day running of the store

Assisted store manager with the effective recruiting, training and supervising of associates

Demonstrated professionalism when dealing with customers and/or associate problems/complaints

Cineplex/Lowes/AMC 1991 2006

House Manager/Manager

Hired, trained and evaluated employees

Supervised and coordinated 60 to 100 employees

Exceeded customer service goals through effective staff development

Handled all aspects of theater management and operations, with a focus on increasing revenue and customer retention

Executed company policies and procedures

Implemented safety, crowd control, emergency procedures and met with OSHA representatives to secure a safe environment

for both customers and employees

Prepared the budget

Arranged the supervisors schedule and management

Education

Baruch College New York, NY 1994 1998

Kingsborough Community College Brooklyn, NY 1991 1994

Credentials

Security License New York, NY 2010

Associate Degree in Business Administration Brooklyn, NY 1994

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