Manager Service
Resume:
SUMMARY
Norman R.
To utilize my seven years’ experience as an independent service
Silva provider with the Agency for Persons with Disabilities in the Medicaid
Waiver Developmentally Disabled program to begin a rewarding career
with FSCJ as a Program Manager.
400 East Bay Street Suite 1904
Jacksonville, FL 32202
EXPERIENCE
Independent Service Provider, Agency for Person’s with
Disabilities
Jacksonville, FL - 2007-present
************@*****.***
Accomplishments
Locating community resources to assist program participants to live in
their home in the community
Educate and train program participants in a myriad of areas to assist
them in living as successfully and independently in the community as
possible
Complete assessments with member/caregiver/service
providers/physicians to obtain information regarding client status,
support system, and need for services for care plan development
Monitor delivery of services and follow-up with
members/caregivers/providers/physicians through member face to face
Ensure provider services are delivered without gaps and identifies
functional deficiencies in plans of care
Assist in coordinating the development of informal or voluntary services
to integrate into the member care plan
Collaborate with discharge planners, physicians, and other parties to
ensure appropriate discharge plan, care plan, and coordination of
acute care and long term care services
Assists member with filing and resolution complaints and appeals
Responsible for annual state audit that has consistently resulted in
scores ranging from the mid 90’s to the high 90’s
EDUCATION
Northeastern Illinois University
BA in criminal justice 1990-1994. GPA: 3.1
Fort Hays State University
MS in instructional technology - 2010-2013. GPA:4.0
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