Project Manager Engineer
Resume:
Patricia Martinez
*************@*****.***
Career Objective:
Highly skilled support professional with a cross-functional background in project coordination, business administration,
operational strategies and engineering. Dependable team player who maintains high standards and produces quality work. I
have extensive experience with a broad range of professional positions and would welcome the opportunity.
Professional History:
Telepacific Communications, Ranch Cucamonga, CA Project Engineer July 2013- Present
Responsibilities:
• Initiate and Maintain consent communications with internal and external customers and vendors from the point of order
entry through time of installation to ensure request of services are complete and customer satisfaction.
• Conduct through analysis all contracts and documentation accuracy.
• Design and Engineer analysis of customer request for service to premise.
• Work directly with Local Service Manager to implement specific process for new and existing customers.
• Act as the lead provision over our Voice over IP (SIP) and Ethernet over third party vendor product (EOC, DS1, SM PRI, SM
BL, SM BLD).
UTC Aerospace Systems – Contractor February 2013 – July 2013
Responsibilities:
• Assemble a variety of electronic units using proper assembly techniques (of varying complexity) in Department
787.
• Identify correct parts, components, wires and other materials by part markings, color codes, container labels,
etc.
• Maintain accurate records of all work performed (e.g. labor charging, verification, assembly data, and route
card)
• Work with chemicals and adhesives that may emit fumes, medium to high temperature materials.
Integra Telecom, Phoenix, AZ – Implementation Manager II August 2012-December 2012
Responsibilities:
• Development project implementation plans and timelines and reporting to management.
• Monitor the installation process from planning through delivery and create status reports on project timelines.
• Organize cross-departmental teams and coordinate inter-company and intra-company resources
to complete installations. Prioritize and balance multiple customers’ installations.
• Serve as a consultant on Integra’s products, service installation steps and timeline expectations.
• Perform all necessary provisioning steps for those customers who are being assigned to a
Project Manager for their conversion.
• Partner with the Customer Service, Sales and Operation Department during a post-sales
customer meeting to evaluate system program requirements needs.
• Ensure site visits and training are completed and any necessary follow-up is addressed.
• Ensure resolution of problems as they arise.
• Perform other related projects and duties as assigned or requested.
Cricket Communications, Phoenix, AZ, Houston, TX – Interconnect Engineer II December 2000-June 2012
Responsibilities:
• Interface with engineering and telecom vendors to provide design, ordering, installation, cutover, and traffic
engineering support for thirteen wireless markets in six states.
• Research, order, design, implement and inventory Fiber, OC Systems, DS3, DS1, DS0 and microwave transport
facilities to support new network builds. Manage critical dates and escalation processes for delivery of circuits.
• Design, order, implement and inventory Fiber, OC Systems, DS3, DS1, DS0 and microwave transport facilities to
meet ongoing capacity demand as requested by Traffic Engineering, Network Operations, RF Engineering and fixed
Network Engineering for all existing Western Region/ South Region backhaul networks.
• Interface with Western/South Region personnel to support regional network optimization with emphasize and focus on
controlling costs.
• Implement all network requirements to support new product rollouts without delays with LERG. Update and
Implement Granite Site, Segments, Paths, and Work-Flow process in a XNG database.
• Interface with upper management to provide status on market conference calls, launches, optimizations and new
product rollouts. Translate business requirements into system solutions.
• Analyze and manage South Region billing process including review and analysis of all telecom vendor invoices for
payment approval, month-end accrual and negotiate arrangements.
• Track milestones and changes request through internal and external databases with company and vendors. Coordinate
and work with vendors on PO and accuracy of cost. Final approval on red-line documents for new builds.
Accomplishments:
• Successfully ordered (provisioned), implemented and inventoried OC, DS1, DS1, DS0 and microwave transport
facilities required to launch Cricket’s Phoenix, AZ and Las Vegas, NV market, and on optimizing of existing markets.
• Designed and established wireless network in Lucent 5ESS switches, backhaul transport SONET Rings, DS3’s, DS1’s,
SS7 links, LEC End Office and IXC trunking to support network market launches.
• Defined and established the Local Calling Area for markets to maximize customer value while supporting network
cost initiatives. Personally responsible for annual cost savings in excess of $100,000 annually.
Teligent Communications, Tempe, AZ - Dispatcher/Installation Coordinator 1998-2000
• Coordinated the installation of all regional telecommunication services.
• Worked directly with VP in reporting installation status for the region.
• Worked with inventory specialist to maintain accuracy of equipment status for remote locations within the region.
• Trained other installation coordinators for Teligent’s Western Region.
MCI WorldCom, Wittman, AZ - Technical Specialist II/ Dispatcher/Proactive Coordinator 1997-1998
• Dispatched field technician to all locations in multiple states for the installation of purchased equipment.
• Worked in a proactive department monitoring all switches in multiple states.
• Prioritize, tracked, and monitored all dispatches.
• Responsible for the completion and accurate documentation of over 100 daily service calls.
Training:
Qwest: CEMR Training, ASR Training
Granite: Xpercom/XNG, Granite Works (Subject Matter Expert)
Cricket: Remedy, Oracle Finance Module, Siterra
Integration Management Bakey-Howell
In>Bill, Oracle 9i SQL Programming
UTC Aerospace; Class 3 Soldering Certification
Education;
2010- Present
University of Phoenix - Pursuing Business Degree
References:
Excellent references will be provided upon request.
Contact this candidate