Customer Service Sales

JIAN LIN

**-** ** *** . ********, NY *****

E-MAIL: ********@*****.*** CELL: 917-***-****

OBJECTIVE: Seeking a career in Customer Service and Sales Associate to

further enhance my ability and knowledge and also to sharpen my sense of

the professional business world.

EDUCATION

QUEENS COLLGE, of the City University of New York

Bachelor of Arts in Accounting Information Systems and Economics

Graduated: May 2008

Grade-Point Average in Accounting: 3.30

JOB EXPERIENCE

Dish Network Inc

New York, New York

Customer Service / Sales/ Loyalty/ Dr.Dish Lvl 3

08/11- present

. Taking phone calls on a daily basis, to assist customer with

their questions.

. Opening new accounts and sale products to existing users.

. Work as loyalty agent to properly save customer on potential

disconnecting accounts

. Work as a part of the team to meet all metric and goals, helping

my team to be the best team in the call center

. Assisted customers with troubleshooting with their equipment

problems.

. Working to resolve issue in a timely matter while focusing on

one call resolution, and building long term customer

relationship

AAE American Asia Express

New York, New York

Customer Service Supervisor/Manager/ US customs clearance supervisor

04/09- 07/11

. Fully Utilizing CFR19 and the HTSUS CODE to Assist Custom

Brokers in Clearance

. Support sales on giving pricing on special deliveries.

. Work as a customer service representative; deal with client that

is in a rapidly growing commercial industry, Help Company

focused on delivering the best services to millions of consumers

each month throughout the world.

. Assisted management and director in managing international and

domestic vendors.

. Working closely with the development of sales RFPs and process

management to ensure high quality service.

. Work closely with custom brokers and Lawyers on resolving time

sensitive issues that arrive daily.

OutPost-Digital/ NIKE INC.

New York, New York

Communication-performance associate/Translator/Transcriber/Assistant

Editor 02/08-06/08

. Transcribing Chinese into English and Vice versa for KOBE

Bryant's New Show Series

. Accomplished responsibilities assigned by the manager in a

timely manner

. Acted as an interpreter/ Translator For Managers and Supervisors

. Assisted the Production Crew in the Development Progress of the

show KOBE'S DESCIPLES

. Contributed rigorously to the show in Translating during the

international law Meetings with China.

. Assisted the Editors with overseeing, and making sure the

correct translation is in place

Patrick Sun, CPA Office

Flushing, New York Accounting Clerk

02/08-07/08

. Responsible for the accurate and timely management and

processing of accounts receivable

. Prepare and maintain comparative analysis report for income,

expenses, inventory

. Provide assistance in managing accounts payable and Reconcile of

bank statements

. Analyze current and prior year income and expenses for annual

budget

. Administer full operation of the tax office on a daily basis;

perform customer service and relation responsibilities. Prepare

tax returns involving such issues as capital gains and losses

(Schedule D)

. Manage tax preparers to ensure accurate and error-free tax

return electronic filing

. Performed account analysis including journal entries,

adjustments to journal entries, trial balance, balance sheet,

and income statement and Reconciled checks receivable and

performed bank reconciliation

EXTRACURRICULAR ACTIVITIES

. Led the New York Maximum Output basketball team to numerous

championships.

. Member of NASA, the National Accounting Board of Student

Association

. Member of ALPFA, the Association of Latino Professionals in

Finance and Accounting

. Member of CSA, the Chinese Student Association, of BSA, the

Bangladesh Student Association, and Member of Economist Society

COMPUTER SKILLS: Pro-System Fx Tax-Electronic Filing Status Quick Books

Accounting 2008, Knowledgeable in Windows and MAC MS Word, Excel, Access

and PowerPoint, also Proficient in Pilot Ware Mac, Final Cut Pro System MAC

LANGUAGE SKILLS: Bilingual, fully fluent and literate in English & Chinese

(Mandarin).

Contact this candidate