Customer Service Engineer

Michael B. Hagins

*** ******* ******, *** ****, IL 60304

708-***-****

*********@*****.***

Objective

To obtain a position in the electromechanical field where I can fully

utilize my 36 years

of field experience in customer service, production machine maintenance and

repair.

Experience

Johnson Service Group

Field Service Tech (Bombardier)

7/2013 - 8/2013 Contract

. Upgrade CTA cars

Gunther International

Service Technician

10/2012 - 1/2013

. Maintained and repaired inserting and binding equipment.

. These machines included: cutters, staplers and stichers.

. The tools used were multimeter, drills and belting tools.

Steerling Engineering - LM3 & Faurecia

Electronic Technician - Contract

8/2012 - 10/2012

. Maintained and repaired test equipment for complex Mercedes Benz seating

systems.

. Upgrade and troubleshoot software.

. Worked individually 10 hours a day, 6 days a week.

Peak Business Equipment

Senior Field Engineer

3/2005 - 5/2011

. Maintained and repaired system inserting equipment, mail inserters,

feeders, folders and cutters.

. Responsible for training, scheduling service and maintaining inventory

for five techs covering Illinois, Indiana, Wisconsin and Michigan.

. Oversaw quality assurance for all clients.

. Ensured prompt and active communication between clients and service.

. Responsible for pre-site discovery visits for new and existing clients.

. Supervised machine installations, sales of service agreements and

frequency of preventative maintenance inspections.

Bell & Howell, Lincolnwood, IL

Field Engineer

3/1985 - 2/2005

. Responsible for maintaining and repairing mail inserting equipment for

several territories throughout greater Chicago and Northern Indiana.

. Provided excellent communication with clients to ensure timely

maintenance and repair of machines.

. Responsible for inventory control to maintain equipment at all client

sites.

. Maintained communication with sales and service management to ensure

highest quality of customer satisfaction.

. Factory trained and certified by Bell & Howell on base inserters, system

inserters, folders, feeders and cutters.

. Expert experience in several reading formats including OMR, barcode (128

and 3 of 9), 2D, Jetvision and other camera systems.

. Factory trained and certified in several operating systems including AUI,

PDL and Windows.

Education

Triton College, River Grove, IL

Certificate in Digital Electronics

1981-1982

Devry Institute of Technology, Chicago, IL

Two-year Electronics Tech Course

1976-1977

References are available on request.

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