Customer Service Manager

Location:

Posted:

October 19, 2013

Jon A. Jones jar

Home: 703-***-**** - C ell: 202-***-**** : J **.***********@*****.***

Summary

Conscientious Truck Driver knowledgeable about DOT safety regulations and efficient route planning. Accident-freesafe

driver with clean MVR with no violations. Accomplished Manager with extensive experience in front-of-house and back-of-

house operations. Proven ability to cut costs and decrease staff turnover.Dedicated Customer ServiceRepresentative

motivated to maintain customer satisfaction and contribute to company success.

Education

Technical Study : Class - A with Air Brake, Tanker and Hazmat Endorsements, 2013CDS Tractor Trailer School -

Woodford, Virginia, U S Basic Vocational Certificate: Tractor Trailer Truck Driving

High School Diploma : Standard, 1998Potomac Senior High School - Dumfries, VA, U S

Highlights

Up-to-date on DOT regulations Strong organizational skills

Courteous and polite demeanor Telephone inquiries specialist

Clean MVR Sharp problem solver

Dependable and reliable Operations management

Air Brake Certification Staff development

Tanker Endorsement Inventory control

Strong communicator Supervision and training

Sound judgment

Computer-savvy

Experience

Front Desk Administrator / Delivery Driver May 2008 to CurrentOlde Towne Pet Resort - Springfield, VAPick up and

Delivery Driver servicing the DC Metropolitan area using Cargo vans and Small Box trucks. Route

planningand scheduling times. Handle Front Desk Duties including direct interaction with clientèle setting up and maintenanc

e ofreservations, deposits and billing transactions. Also served as lead kennel attendant providing training to new staff in

allaspects of the animal care duties including swimming, dog training and reading animal body language pertaining

todangerous or aggressive dogs.

Vehicle Installation Tech / Lead Sales Rep CurrentAT&T - Fredericksburg, VAMaintained up-to-date knowledge of store

policies regarding payments, returns and exchanges.Achieved high sales percentage with consultative, value-focused

customer service approach. Installed 12v handsfree bluetooth and navsystems.

Service ManagerFebruary 2007 to May 2008Jiffy Lube - Fairfax, VAWas the Service manager at two separate locations in

the northern Virginia (Fairfax City) and (Fair Oaks Mall a"Satellite" location). handled employee scheduling, training and daily

revenue reports for both of these high volumelocations. Also assisted regional management with local marketing and BTB

sales.