Registered Nurse Manager

Christopher M. Ward

**** ******** *****, *******, ******** 49010 269-***-**** *********@*****.***

SUMMARY OF SKILLS

OFFERING OVER 25 YEARS OF; CRITICAL CARE, EMERGENCY STAFF NURSE, AND MANAGEMENT

EXPERIENCE. EXCELLENT UNDERSTANDING OF PATIENT FLOW ISSUES, TRAINED IN CONTINUOUS

IMPROVEMENT METHODOLOGY, AND AN EXPERIENCED FACILITATOR OF CHANGE TEAMS. WORKED IN

BALDRIGE QUALITY AWARD WINNER, MAGNET AWARD HEALTHCARE FACILITY, AND AMERICAN

HOSPITAL ASSOCIATION MCKESSON QUALITY AWARD WINNING HOSPITAL.

• INCREASED PATIENT SATISFACTION IN EMERGENCY DEPARTMENT FROM 82% TO 94% IN FIRST SIX

MONTHS ON THE JOB AND MAINTAINED 98.9% FOR SIX MONTHS AFTERWARDS

• RESPONSIBLE FOR ADMINISTRATIVE DAY-TO-DAY MANAGEMENT OF EMERGENCY DEPARTMENT,

URGENT CARE, AND CARDIOPULMONARY DEPARTMENTS

• FACILITATED DOOR-TO-BALLOON IMPROVEMENT FLOWS FROM THREE REGIONAL HOSPITALS IN

UNDER 90 MINUTES

• KEY MEMBER OF ED FLOW PERFORMANCE IMPROVEMENT TEAM AND EMR/IT LAUNCH TEAM

• KEY MEMBER OF PLANNING TEAM, HIRING MANAGEMENT, AND DIRECTOR OF NEW URGENT

CARE CENTER

• FACILITATED IMPROVED WAITING TIME FOR OUTPATIENT SERVICES FROM 40 MINUTES TO 8

MINUTES OR LESS

• FACILITATED LEAN RE-DESIGN OF NEW, FOUR ROOM, PATIENT-CENTERED, CATH LAB

• FACILITATED ED LEAN DOOR-TO-EKG IN LESS THAN FIVE MINUTES AVERAGE TIME

• MULTIPLE MANAGEMENT POSITIONS

• MANAGED OVER 48 FTES IN THREE DEPARTMENTS

• WORKED IN 90 BED ED WITH DIRECT CATH LAB ACCESS, CARDIAC OBSERVATION UNIT IN A

BALDRIGE, MAGNET FACILITY THAT WON THE MCKESSON QUALITY AWARD AND HANDLED

80,000+ PATIENT VISITS PER YEAR

• SUCCESSFULLY LED EMERGENCY TEAM THROUGH FEMA-GRADED RADIOLOGIC DRILL WITH NO

FINDINGS

• SUCCESSFULLY OPENED A STAND-ALONE URGENT CARE IN MAY, 2013 ON BUDGET.

EDUCATION

University of Phoenix

Masters of Science in Nursing

Liberty University

Bachelors of Science in Nursing Degree

North Central Michigan College

Associate Degree in Nursing

AWARDS

Allegan Board of Education School Bell Service Award 2008

Mayor Award of Influence – Keys to the City of Columbus, Georgia 1986

Related experience

Urgent Care Planning/Construction Oversight/Policies/Personnel Training & Successful Launch 2013

Epic Super User / EMR Launch Lead/IT Committee 2013

Epic Certified Instructor

Ambulatory Provider 2011

Motorola University

Lean/Six Sigma for Healthcare Green Belt 2008

Allegan Board of Education 1992-2008

Trustee and President

MEMBERSHIPS

Emergency Nurses Association

Christopher M. Ward

2466 Lorraine Drive, Allegan, Michigan 49010 269-***-**** *********@*****.***

LICENSURE

State of Michigan Registered Nurse License

EMPLOYMENT

South Haven Health System

Director of Emergency, Urgent Care, and Cardiopulmonary Departments, (November 2011 to August 2013)

Responsible for 14-bed Emergency Department, Staffing, Hiring, Training, and

Management of Nursing, Cardiopulmonary, stand-alone Urgent Care, and

ancillary staff. Lead for Departments on conversion to EMR. Increased Patient

Satisfaction scores, and led team on Lean journey to re-design Triage,

decentralize Nursing Station, and improve patient flow. Epic Certified

Ambulatory Instructor, Epic ASAP Super-User.

Bronson Healthcare Group/Bronson Methodist Hospital – (A Baldrige, Magnet, McKesson Quality award facility)

Process Management Department, Lean/Six Sigma Senior Consultant - (May 2006 – November 2011)

Senior Internal Process Management Consultant facilitating change and process

improvement in a Magnet, Malcom Baldrige Quality Award Winner, AHA

McKesson Quality Award winner facility. Epic launch and Instructor for

Ambulatory Practices Go-Live support team. Improved Door-to-EKG times in

ED, Improved Door-to-Triage Flow, Decreased Outpatient Testing Wait times as

well as Pharmacy Re-design/Flow, facilitated three off-site Community

Hospitals EKG-to-Cath Lab Flow for STEMI patients, and many other projects

using Lean/Six Sigma improvement methodologies.

Clinical & Operations Department, Policies and Procedures Manager - (May 2004 - May 2006)

Responsible for healthcare wide implementation of a policy search project

which utilized new, award-winning, point-and-click technology and the human

body illustrations to locate and retrieve policies. Oversaw video production and

illustration creation for policies as well as upgrading policies to evidence-based

research.

Clinical & Operations Department, Project Coordinator - (Jan. 2004 - May 2004)

Part of the Safety Team, Spearheaded “It’s OK to Ask” patient information to

align patient safety to STEEEP criteria. Produced videos on Patient Safety,

Sepsis, Hand-washing, Disaster Preparation, as well as other safety initiatives

throughout the hospital.

Clinical Nurse Manager/ House Manager - (May 2003 - May, 2004)

Provided Bed Placement as well as Management decisions for a 400-bed,

Magnet facility, overseeing a Level 1 Trauma Center, A Burn Center, Cath Lab,

and responsible for staffing during off-shift or weekend hours.

Registered Nurse/Emergency Room Staff Nurse - (Jan. 2002 - April 2003)

Staff nurse responsible for Trauma Rooms, Triage, and Cath Lab patients in a

Level-1 Trauma Center. Worked Cardiac Decision Unit with patients being

prepped for Stress Testing/Cath Lab.

ARC Productions

Executive Director, RN, Drug Free/Anti Substance Abuse Program - (October 1979 - January 2002)

Christopher M. Ward

2466 Lorraine Drive, Allegan, Michigan 49010 269-***-**** *********@*****.***

Responsible for recruitment, hiring, training, scheduling, and production of

two, twelve member touring troupes who traveling through the United States,

Canada, Australia and Europe doing school assemblies warning students about

the dangers of drug use. Used evidence-based research to produce best

productions with research proven results. Oversaw data and reported financial

results to Board of Directors.

Allegan General Hospital

Registered Nurse/ ICU Charge Nurse - (March 1981 - July 1992)

Provided nursing support and staff leadership in a Six-Unit ICU. Responsible

for nurse staffing and patient care decisions. Provided excellent physician

communication about patient care and patient status changes.

Leila Hospital

Charge Registered Nurse/Surgical & Step Down Unit - (June 1979 - May 1980)

Charge Nurse for 14 bed Cardiac step-down unit. Provided staff leadership and

patient care support as well as excellent physician communication regarding

patient status and changes.

Youth For Christ

Road Manager/Production Manager/Co-Producer - (June 1974 – May 1979)

Performed as a guitarist, vocalist, and worked as leader to manage a touring

team of college-age personnel who traveled across the United States sharing

positive messages of God’s love and forgiveness.

Little Traverse Hospital

Staff Nurse/Step-Down Unit (Charge)/ER Float Pool - (June 1973 – May 1974)

Provided nursing care and support in an eight-bed Cardiac Step-Down Unit.

Oversaw staffing issues as well as provided excellent communication with

providers regarding patient status and changes.

Orderly/Special Orderly/Orthopedics/Float Pool - (Sept. 1971 – May 1973

Provided excellent nursing support as well as special duties regarding EKGs

and other testing to assist staff on a 24-bed Orthopedic floor while attending

nursing school.

RELATED TRAINING

Project Manager Training, PMBOK Test Prep. Bronson Methodist Hospital, 2006

LEAN/Simpler Training/MEC Sensei

Bronson Methodist Hospital, 2007

Hospital Incident Command – HICS IV Certification, Tri-Con Emergency

Management Systems, May, 2007

Crisis Response Team Training

Bronson Methodist Hospital, 2002

Crisis Prevention Institute, Non-Violent Crisis Intervention Allegan General

Hospital, 1980

ACLS, PALS and TNCC as required for jobs.

Christopher M. Ward

2466 Lorraine Drive, Allegan, Michigan 49010 269-***-**** *********@*****.***

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