Customer Service Medical Billing

Olga T. Rivas **** S.W. *th Street #***

Miami, FL 33174

305-***-**** / ********@*******.***

QUALIFICATIONS

Excellent communicator with fluency in English and Spanish. Proven

leadership in training employees. Extensive knowledge of CPT-4, IDC-9 and

medical terminology, accurate and detail oriented, basics of medicine, such

as anatomy, physiology, diseases, and diagnoses, business operations,

insurance claims processes, basic office procedures

Responsible for the accurate flow of medical information and patient data

between physicians, patients and third-party payers.

PROFESSIONAL EXPERIENCE

Medical Billing and Coding

. Reviewed and assigned appropriate CPT-4 and IDC-9 codes with physicians,

based on patient records, to ensure proper completion.

. Verified insurance coverage and referrals prior to office visit or

surgery.

. Performed medical collections by calling health care providers, insurance

companies and individuals while updating billing information

electronically.

. Investigated claims and verified the information to update the database.

General Office Administration

. Performed various aspects of medical office operations including

appointment scheduling and medical records maintenance.

. Responded to inquiries from health care providers and patients.,

Training and Supervision

. Conducted new employee Onboarding, including policies and procedures, the

use and application of medical billing software and coding systems and

terminology.

. Supervised and assigned and provided work direction to medical billing

staff.

Customer Service and Sales

. Assisted shoppers with their customer service inquiries and resolved

issues.

. Responsible for driving sales through personal service and interaction

with prospective customers.

EMPLOYMENT HISTORY

Medical Billing Supervisor

Physician Specialty Group, Miami, Fl. 4 years

Medical Billing and Coder Specialist

Dr.'s Airala Laser and Cataract Institute, Miami, Fl. 12 years

Sales Associate

Macy's, Miami, FL. 7 years

EDUCATION

The Cycle of Billing and Collection, Miami Dade College 2013

Microsoft Office Suite, 2010 version 2013

Computer Programming and Data Processing 2000

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