Customer Service Office

Lisa Darling

Silver Spring, MD

*******@*****.*** - 240-***-****

WORK EXPERIENCE

Receptionist/Office Assistant

Darling Real Estate - Greenbelt, MD - November 2012 to Present

Basic office dutys.Sending and receiving faxs, filing, and shredding. Managed office supplies, and upkeep.

Answered and managed incoming and outgoing calls while recording accurate messages. Opened and

properly distributed incoming mail. Helped distribute employee notices and mail around the office. Maintained

a clean reception area, including lounge and associated areas. Compiled company information and related

material and distributed it to potential clients. Screened all visitors and directed them to the correct employee

or office. Coordinated, scheduled and arranged meeting and appointment calendars. Answered questions

and gave basic information to potential clients about homes for rent or sale. Scheduled appointments for

maintenance related issues. Coordinated appointments to show marketed properties. Met potential clients at

rental properties for scheduled appointments. Ran office when Ms. Darling is traveling.

Receptionist/Office Assistant

Mr & Ms Goozh - Laurel, MD - May 2010 to July 2013

Basic office dutys. Sending and receiving faxs, copying, shredding, filing, email. Ordered and distributed office

supplies. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries

and courier services. Answered and managed incoming and outgoing calls while recording accurate messages.

Opened and properly distributed incoming mail. Greeted numerous visitors. Helped distribute employee

notices and mail around the office. Maintained a clean reception area, including lounge and associated areas.

Completed data entry. Compiled company information and related material and distributed it to patents.

Screened all visitors and directed them to the correct employee or office. Obtained signatures for financial

documents and internal and external invoices. Coordinated, scheduled and arranged meeting and travel

calendars, including business and social events. Composed and drafted all outgoing correspondence and

reports for managers. Contacted patients regarding unpaid and underpaid accounts to resolve any issues.

Located, checked in and pulled medical records for appointments and incomplete patient charts.

Concierge

Sunrise assistant living - Silver Spring, MD - October 2009 to March 2010

Basic office dutys. Sending and receiving faxs, copying, filing, and shredding. Answered and quickly redirected

numerous calls every day. Managed office supplies, vendors, organization and upkeep. Directed guests

and routed deliveries and courier services. Coordinated package pickups with FedEx. Screened applicant

resumes and coordinated both phone and in-person interviews. Opened and properly distributed incoming

mail for both coordinators and residents. Greeted numerous visitors, including VIPs, vendors and interview

candidates. Helped distribute employee notices and mail around the office. Maintained a clean reception area,

including lounge and associated areas. Compiled company information and related material and distributed it

to candidates. Assessed urgency and priorities before accepting or declining appointments and meetings with

the Executive Director. Screened all visitors and directed them to the correct employee or office. Obtained

signatures for financial documents and internal and external invoices. Relayed all messages from residents

to coordinators. Helped residents with basic needs such as helping them to their rooms and reminding them

of any scheduled appointments they had.

Teachers Aide

Dee Dees Place - Silver Spring, MD - March 2005 to October 2005

Answered and managed incoming and outgoing calls while recording accurate messages. Encouraged good

behaviors using the positive reinforcement method. Established a safe play environment for the children.

Instructed children on proper health and personal habits. Organized and engaged in recreational activities such

as games and puzzles. Dressed infants and toddlers and changed their diapers. Communicated openly with

children's parents about daily activities and behaviors. Continually kept abreast of toy and child-related recalls

and safety warnings. Meticulously sanitized toys and play equipment. Encouraged children to be understanding

of and patient with others. Made nutritious breakfasts, lunches, and snacks for the children. Allowed for

ample outdoor recreation time. Maintained a child-friendly environment with access to outdoor activities.

Monitored each student’s educational progress with individualized charts and files. Addressed behavioral and

learning issues with parents and daycare management. Engaged with children on an individual basis in a

pleasant manner. Administered medications and kept appropriate records. Promoted language development

skills through reading and storytelling. Assisted the lead teacher with snack time, circle time, arts and crafts

and putting the children down for naps. Supported 1 classroom teacher in implementing a developmentally

appropriate curriculum for a group of 20 preschoolers. Organized small groups of children while transitioning to

and from outdoor play. Offered parents detailed daily reports that outlined their child’s day. Sparked imagination

by helping children discover new things each day.

EDUCATION

Attending classes in Real Estate

Long & Foster - Silver Spring, MD

2013 to 2014

Early Childhood Education

Montgomery College - Rockville, MD

2006 to 2007

SKILLS

40 WPM typing speed, Professional phone etiquette, Excellent communication skills, Administrative support,

Customer service-oriented, Appointment setting experience, Multi-line phone proficiency, Quick learner,

Invoice processing, Filing and data archiving, Social media knowledge, Excellent planner and coordinator,

Critical thinker, Attention to detail, Outgoing, Dedicated

ADDITIONAL INFORMATION

I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given environment.

I have extensive experience as a Receptionist/Assistant, as wells as experience in the Childcare industry. I

love to learn, and am always up to the challenge whatever the situation. I get along well with others, while

also working effectively on my own. I have excellent communication skills witch helps me excel in situations

involving customers. I am seeking a position that will hopefully become a career where I can develop, excel

and expand my knowledge while giving my best to an employer.

Contact this candidate