Customer Service Manager
Resume:
Thashana Jacobs
** ******* ******, ***.**, Brooklyn, NY 11238
***********@*****.***
Objective: To obtain a position as a Manager to maximize my management, training experience, customer service, and
merchandising skills.
Experience:
Product Manager, (SOHO Flagship)
A/X Armani Exchange, New York, NY
7/2010-12/2012
Visual Merchandiser, Associate Manager, (5th Ave Flagship)
A/X Armani Exchange, New York, NY
3/2008-7/2010
Visual Merchandiser, Assistant Manager, (SOHO Flagship)
A/X Armani Exchange, New York, NY
7/2006-3/2008
Visual Merchandiser, Lead, (5TH Ave Flagship)
A/X Armani Exchange, New York, NY
11/2005-7/2006
Responsibilities:
• Responsible for assisting in the conceptualizing, designing and implementing of windows and in store displays and
mannequins for flagship $25million and $20million dollar stores.
• Responsible for the development, growth and training of Managers and Sales Associates.
• Responsible for replenishment and placement of merchandise on sales floor.
• Made daily changes to merchandise placement by assessing product sell through, best sellers and opportunity items.
• Assist with planning and implementation of Product Remerch in home and, in district stores and corporate office.
• Assist clients with outfitting needs.
• Plan and execute monthly Product Knowledge meetings to walk the staff through the new collection.
• Support with activities required to achieve store sales, targets and goals.
• Assist in promoting new brands introduced to the market frequently changing displays in accordance with the new
season trends and lifestyles.
• Strategizing displays and branding of store promotions.
Skills:
• Strong verbal and written skills
• Good leadership and motivational skills
• Strong Customer Service skills
• Focus on achieving sales goals and quality performance
• Well organized and dependable good planner in prioritizing assigned tasks
• Excellent merchandising strategies
• Word Perfect, Microsoft Word, Excel
Education:
State University of New York at New Paltz, New Paltz, NY
8/1999-3/2002 -Major Sociology
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