Quality Control Service

John Mack

Fiber Optics Instructor - The Sage Group

Washington, DC

********@*******.*** - 202-***-****

Interested in finding employment with a company which will utilize my skills in the telecommunications industry

while gaining further experience and enhancing the company's productivity and reputation.

WORK EXPERIENCE

Fiber Optics Instructor

The Sage Group - Washington, DC - 2012 to Present

part time, as needed)

Train, motivate and develop technicians in fiber optics

Fiber Optic Association certified Fiber Optics instructor

Fiber Optic Association certified Fiber Optic Specialist in Splicing instructor

Technical Supervisor

Comcast Corporation - Miami, FL - 2010 to 2011

Supervised 12 internal associates for installation and service

Directly responsible for all vehicle inventories and maintenance

Developed and trained associates for growth

Assisted with routing and scheduling

Directly responsible for all of the technician's monthly metrics

Technical Instructor

Comcast Corporation - Miramar, FL - 2007 to 2010

Train, motivate and develop the CommTech technical team for growth

Courses include: Safety, Defensive Driving, Ladder Handling, New Hire, Residential and Business Digital

Video, Internet and Voice, Home Theater Systems and Home Networking

Develop and facilitate supplemental training aids to assist the technicians with material retention (i.e.

Jeopardy modules)

Interact with technical supervisors and managers to ensure the material taught is relevant to the field

personnel needs

Monitor Team Comcast for all updated information on our products and procedures to ensure the class

material is current

Infrastructure Installation Technician

Quantum Technology Services - Tampa, FL - 2004 to 2007

Install, terminate, ID & test voice, data, coaxial structured cabling. (copper and fiber optics)

Install conduits, cable trays, ladder racks, equipment racks and cable support assemblies.

Field Service Manager

Dish Network - Fort Lauderdale, FL - 2000 to 2004

Supervised 12 internal associates for installation and service

Directly responsible for all vehicle inventories and maintenance

Developed and trained associates for growth

Assisted with routing and scheduling

Dispatch/Technical Supervisor

Comcast/Jones Intercable - Davie, FL - 1997 to 2000

Supervised 18 internal associates for dispatch, installation and service

Directly responsible for 2 installation contracting companies

Developed and trained associates for growth

Handled all aspects of the routing, scheduling and quota

Quality Control Technician

Jones Intercable - Davie, FL - 1995 to 1997

Inspected installation and service work

Trained associates

Created new reporting and tracking procedures in the QC Department

EDUCATION

A.A.S. in Telecommunications

Cayuga College - Auburn, NY

ADDITIONAL INFORMATION

Other Skills Cable Data, Cable Master (CBIS), Manpower, Workforce, Watchtower, Market Health, Scout,

CSG, E-Connect, Oracle

Contact this candidate