Human Resources Management

Christine Duceska

Frisco, TX ? 469-***-**** ? ********@*****.***

A senior level manager with more than 10+ years, broad-base and

progressively responsible experience in management and human resources;

proven ability to work with senior management team to integrate the human

resources function within the overall business operating strategy.

AREAS OF EXPERTISE

HR Policy Design & Administration ? Strategic Planning ? Organization

Development ?Workforce Planning ? Employee Relations ? Problem Solving &

Conflict Resolution ? Team Development and Facilitation ? Training

CAREER ACCOMPLISHMENTS & PROFESSIONAL EXPERIENCE

Preferred Care Partners Management Group, LP, Plano, TX

Regional HR - Strategic Business Partner (November 2012 - present)

Provide client consultation to over 25 plus nursing facilities in multi-

state area (TX, OK, NM), and assist with client resolution needs and

requests concerning any/all HR matters.

. Investigate problems such as: working conditions, disciplinary

actions, and employee and applicant complaints, grievances or appeals

with respect to disciplinary actions to ensure minimal ligation or

lawsuit.

. Research and recommend appropriate resources to deliver training

programs designed to positively impact business results and career

development.

. Develop and train Administrators, DONs, ADONs, HR, BOMs and other

level of supervisors on performance management training.

. Consult with employees and managers on employee relations issues to

ensure that all parties are aware of both company policies and labor

laws (Federal, State, and Local).

. Formulate and recommend program goals and objectives in all areas of

employee relations.

. Submit annual EEOC, AAP, OFCCP, etc. reports.

. Assist facilities with their needs, as warranted (exit interview,

recruiting, terminations, etc.)

Lenape Entertainment, LLC a division of the Delaware Nation, Anadarko, OK

HR Director - Strategic Business Partner and Staff Development (August 2012

- August 2013)

Directed the human resources department at 2 locations with approximately

365 employees, and managed 5 direct reports: Generalist, Coordinator,

Clerk, and Receptionist (2)

. Attain a high win rate on unemployment resulting in a minimal payout

and reduce the rate (tax) contribution from 3.1% to 2.1%.

. Implemented several incentive programs, and processes to assist with

handling a 66.5% turnover rate to a 38.1% turnover rate.

. Build professional relationships with Executive Committee

Members/Managers & Supervisors in creating a culture that value

employees as assets and influenced a culture to understand the meaning

of a "People First" philosophy.

. Recommended the implementation of a gaming permit program to increase

the limited number of labor to staff for the Maintenance,

Housekeeping, and Food & Beverage Department.

. Help Company saved $1,500/month in cash shortage and improved employee

process/performance by writing and implementing a new policy and

procedure to address poor cash handling.

. Designed and trained managers/supervisors on several performance

management training.

WinStar World Casino, Thackerville, OK

HR Generalist - Strategic Business Partner & Staff Development (March 2008

- March 2011)

Managed a team of 2 HR staff members: Clerk and Specialist and provide HR

support/guidance to approximately 1100+ employees in several

division/departments: Marketing, Facility Logistics, Security and

Surveillance.

. Designed an ESL program that assisted non-English speaking employee

with improvement to communication skills to enhance and promote the

increase rate of card played by casino patrons.

. Led the HR department to 1st place for company sponsored program,

"Relay for Life" fundraiser event of the American Cancer Society.

. Partnered with Housekeeping management team to develop and create

several problem solving solutions to assist with a 33% turnover rate

to a 15% turnover rate.

. Designed a facility wide peer-to-peer recognition program, "Raising

Star! A Diamond in the Rough", to enhance recognition/appreciation for

all levels of staff members.

Delta Dallas/SHW Group, Plano, TX

Contract HR Generalist/Payroll Administrator (November 2007 - February

2008)

QualxServ, Tewsbury, MA

Contract Virtual Recruiter (June 2007 - November 2007)

Presbyterian Village North formerly part of Texas Health Resources, Dallas,

TX

HR Generalist (April 2006 - April 2007)

CAREington International, Frisco, TX

HR Generalist/Payroll Administrator (September 2005 - April 2006)

Snelling Personnel/EFJohnson, Inc., Irving, TX

Contract Human Resources (December 2004 - September 2005)

Superior Building Maintenance, Wichita, KS

HR Manager/Payroll Administrator (July 2000 - June 2004)

EDUCATION

Ashwood University

Bachelor of Business Administration

Collin County Community College

Society of Human Resources Management Certification Courses

AFFILIATIONS

Society of Human Resources Management (SHRM) National Member

Dallas Human Resources Management Association (DHRMA)

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