Customer Service Manager
Resume:
Jorge Gonzalez
(***) 201-***-**** (Home)
201-***-**** (Cell)
2nd Floor
Bayonne, NJ 07002
****************@*****.***
Education
Graduated from Bayonne highschool in 2005- CPR certified and very professional
clean driving record
SORA certified 2013-2015
Objective
My ultimate objective is to fullfill the clients needs, and possibly carry it into a career,
that will challenge me. I want to be a part of a team and part of an infrastructure with
purpose to the job. If I am not on my feet and doing something, I do not feel like I have
earned my pay for that day.I hope that my employers and future will recognize this and
give me the opportunity to let me show what I am capable of and excel in any task
given.
Military Experience
2005-2006 Fortbenning GA
MOS-11BRAVO- INFANTRY
ECHO COMPANY- 119
HONERABLE DISCHARGE
NO WAR EXPERIENCE
Licenses
New Jersey Automobile
Certifications
Certificate: SECURITY GUARD CERTIFICATION, NJSP, 2010; New Jersey AND CPR
all which have been recently updated-
Skills
LEADING,Basic, Cashier, Computer Sales, Computer Skills, Customer service,
Customer Support, Driving, Electronics, Fast, Math, Neat, Photography, Retail, Safety,
Sales, Scanners, Telephone Skills, Writing, English, EXPERT TYPIST- 60-70 WORDS
PER MINUTE-
Languages
Spanish, English BILINGUAL
SECURITY Experience
Proudly Served for Security for 5 years and counting with excellent leadership skills
and customer service working with high profile clientele with the upmost
professionalism since 2009 and on going-
FJC SECURITY
2013-CURRENT
26Journal SQ #260
Jersey city NJ 07306
Branch Manager Gene Odonnell P 201-***-****
Account Manager Benjamin Ayala- 201-***-****
Warehouse Lost Provention specialist
Supervisor
POSITION: Shift Supervisor
CLIENT; Barneys New York 1201 Lyndhurst NJ 07071
I P ERFORM 4 MAI N SETS OF DUTIES SECURITY OFFICE MANAGEMENT/
PERSONEL MANAGEMENT/LOSS PROVENTION MANAGEMENT/LOGISTICS
A ND ACCOUNT MANAGEMENT ON A WEEKLY BASIS
S HIFT SUPERVISOR DUT IES
* To manage security officers and delagate responsabilities
* To manage office files of high end products that come in and out of the
warehouse
* To maintain discapline and respect of the security officers to provide the client
G rade A service
* To work with other managers and supervisors of Barneys and make sure things
a re run smoothly and effectively saving the company millions-
OFFICE MANAGEMENT DUTIES
*To monitor ccv cameras to observe all that’s in and out of the warehouse
* Log in employess and visitors entering and leaving the warehouse
* To make a count of all bags and packages that enter and leave the warehouse and
logging them into the computer mainframe for future records.
* Managing office emails and stay in communication with other high profile clientel
keeping them up to date with valueable and important information
* To file manifests of high end products such as jewelry and handbags worth over
10k
* A nswering the phones in the building .
Personel Management Duties
* To t rain new security staff/ and or explain the job to client on loss provention.
* To hand out wri t ten reports of security officers misbehaving or not doing their
job correctly
* To make a full report of roll call and in detail of lateness or job attendence of
securi ty staff and or Barneys employees
* Most importantly to lead by example by being proffesional under pressure while
p roviding excellent custumor service
Logistics and Account Management
* To work with USPS, UPS, Brinks and Fedex to make sure important Barneys
packages arrive on a timely manner
* To manage packaging manifests and count all the contents in the package in a
secure location to make sure all is accounted for going in and out of the warehouse
*To t rack packages via routing or t racking numbers in the computer system of the
warehouse data base.
Securitas
2010-13
26Journal SQ #200
Jersey city NJ 07306
Branch Manager Christine P 201-***-****
Account Manager Trish Duffy- 201-***-****
CORPRATE SECURITY
POSITION: MOBILE PATROL/ FRONT DESK GUARD/ BOOTH ATTENDENT
CLIENT; UBS BANK 480 WASHINGTON BLVD
I P ERFORM 3 MAI N SETS OF DUTIES FRONT DESK/ MOBILE
PATROL/BOOTH ATTENDENT ON A WEEKLY BASIS
M OBILE PATROL DUTIES
* To conduct tours in garages on a hourly basis making sure all is secured
* A t the end of my shift I log in license plates and tag numbers and report
A ll vehicles in the garage and making a count on how many vehicles is currently
p resent .
* To maintain the company vehicle in working order logging in mileage, gas and
t he condition of the vehicle also ti re changing and oil maintenance also providing
a f ull report saving the company money.
BOOTH ATTENDENT DUTIES
*To monitor ccv cameras to observe all that’s in and out of the garage
* Log in vehicles leaving and entering the vicinity. Giving and declining access
* To make a count of all visitor tags plus a full report of the shift
FRONT DESK GUARD
* To monitor ccv cameras to observe all that’s inside and outside the building
* To hand out visitor passes and logging in visitors over the computer
* To make a full report of the shift calling the main office on a hourly basis
* To monitor all who comes in and out of the building checking computer
p rograms of any security breaches and or emergencies.
* A nswering the phones in the building .
Seasoned RED BULL HARRISON SPECIALIZED SECURITY FOR SECURITAS
I would work Red Bull time to time in a high crowded areas and I specialize in
crowd control and High stressful situations
* T rained in the pat downs of stadium patrons and using equipment in basic bag
checking
* T rained in basic Arena security checking tickets, making sure stadium stands
a re safe.
US SECURITY
50 SEA VIEW DRIVE SECAUCUS NEW JERSEY
ACOUNT MANAGER FRANK- 2009-2010
POSITION: UNARMED GUARD-
C LIENT: ROADWAY&YELLOW A YRC COMPANY Kearny Newjersey
WORK DUTIES
* To log in t rucks entering and exiting the facilities
* To conduct tours on a hourly basis of the entire Truck yard
* To wri te reports on tours conducted or any incidents that may occur.
Contact this candidate