Customer Service Manager
Resume:
Mancel Johnson
Lanham, MD 20706-3818
(H) 301-***-****
Objective:
Use my interpersonal, leadership skills and educational background to
benefit an organization that is looking for a hardworking individual that
is striving to become a success. Use my knowledge of operational and
management skills to assist an organization to achieve the success they
have been tasked to do.
Education:
I have completed 3 years of college at the University of Maryland, College
Park.
Experience:
Floor Labor House 11/2010 to Present
On Site Forman at various sites i.e. John Hopkins, Kaiser Sites &
Government Buildings.
. Responsible for Water Mitigation Process i.e. sanding cracks in building.
. Grinding concrete floors, poured concrete, laying carpet and vinyl tileel
and buffing upon completion of work.
. Excavated concrete floors when necessary.
. Drove delivery truck to ensure product was on time due to the fact I was
the only employee with a Class A CDL license.
Supervisor: Les Coleman, Floor Covering Labor House, LLC, 8000 Towers
Crescent Drive, Suite 1350, Vienna, VA. 22182. Phone # 703-***-****
Turner Construction Co 07/2009 to 11/2010
. Responsible for all Labor Employees in building B.
. Ensuring the building stayed clean by working with other subcontractors
to make sure things were completed on time by the end of the work day.
. Keeping Hydrogen tanks full to ensure the concrete settled during the
winter or after it was poured
. Worked trash lift on occasions to ensure all trash exited the building by
days end.
. Operating the elevator to give co-workers breaks.
. Worked night shifts on weekends to ensure the security of the site.
Supervisor: Freddie Johnson, 3865 Wilson Blvd, Arlington, VA 22203.
Phone #703-***-****
MARK IV Transportation Co. 05/2008 to 07/2009
. Pick up and delivery of medical supplies and prescription drugs from New
York to Maryland.
. Insure safe delivery of these products in timely manner.
. This required overnight driving each night, Sunday night through Thursday
night.
Reference: Pat, Fleet Manager, 365 West Passaic Street, Rochelle Park, NJ
07622
Phone # 848-***-****
SLM Trans Inc. 12/2007 to 02/2008
. Delivering mail in a timely manner in the Northeast; i.e. New Hampshire,
Pennsylvania and Atlanta, Georgia.
. Primarily for Holidays.
Reference:
National Freight Inc. (NFI) 10/2007 to 11/2007
. Delivering freight on time throughout the east coast and midwest.
Reference: Ron Foster
1-800-***-**** ext 3128
CTI 04/2007 to 10/2007
. Responsible for insuring safety of customers to front gates of Theme
Park.
. Picking up customers when they leave the Theme Park.
Reference:
Quickway Trucking 2/2007 to 8/2007
. Delivery of milk to Giant Food store in MD, VA, DE, DC
. Placing milk on dock and insuring it gets in the cooler.
. Picking up empty crates from stores and insuring bill is correct.
Reference: Chris Conwell, Atlantic Region VP
Takoma Tree Experts 3/2006 - 12/2006
. Responsible for driving Dump Truck, Bucket Truck or Crain to Job Sites.
. Provide instruction to the crew of what needs to be done on Job Site.
. Responsible for delivering wood and dumping tree trunks to customers and
disposing to wood mill.
Reference: Bill Marvill - 301-***-****
AW Industries Division - Serta 6/2005 to 3/2006
. Repsonsibilities included delivery of mattresses to retail outlets as
well as chain store's in MD, VA, DE and PA
. Richmond, Hampton, VA, Virginia Beach being the primary areas of
delivery.
. Required having a Class A Commercial Drivers License (CDL)
Reference: Human Resources - 301-***-****/301-***-****
Canada Dry Bottling 10/2004 - 6/2005
. Responsible for delivering products to retail stores and outlets
. Responsible for stocking selves/displays/vending machines with product
. Responsible for handling cash and settlements
. Requires having a Class "A" or "B" CDL
. Currently have a Class "A" with all endorsements except passenger
Reference: Human Resources - 301-***-****
Alliance Tractor-Trailer Training Center 8/23/2004 - 9/17/2004
. Professional training for Tractor-Trailer drivers
. The following endorsements were achieved:
. HAZMAT
. Doubles
. Triples
. Tankers
. Class A Commercial Drivers License (CDL)
. Contact: Charles E. Hooker, Director of Training, P.O. Box 59, Ladysmith,
VA 22501, Phone: Voice 804-***-****, Fax 804-***-****
. Training Site: 18259 Green Road, Rutherglen, VA 22501
Wood Land Job Corp - Senior Resident Advisor 9/2003 - 8/2004
. Supervise various components of Social Development Program
. Provide leadership and counseling to students in all areas of social
development.
. Personal conduct and social grace on and off center
. Conflict resolution and problem solving skills.
. Responsible sexual behavior
. Substance use and abuse
. Personal hygiene, grooming and appearance
. Participate with the counselors in the development and implementation of
student personal and social development plans.
. Maintain current and accurate records of student personal and social
development
. Maintains discipline in assigned dorm area
Comfort Suites Front Desk Agent 7/2003 - 1/2004
. Check guest in and out and inform them of all the guest services we
provide
. Take reservations for guest via inter-net, walk-in or by phone.
. Ensure quality customer service to all guest who I come contact with.
. Contact Kiesha Fields (manager) 301-***-****
Assistant Front End Manager - Giant Food 8/2001 - 3/2003
. Manage all aspects of front-end operations including cash office,
schedule, customer service desk, cashier, and parcel pick-up staff, in
order to deliver superior customer service and department standards
. Ensure compliance of company policies/procedures.
. Develop, implement and manage department labor scheduling
. Supervise front-end price integrity
. Monitor new front-end associates training development
Maryland Family Resource-Rehab. Coordinator 4/2001 - 4/2002
. Responsible for Psychiatric Diagnostic Evaluations and group Therapy.
. Training participants in anger management, conflict resolution,
independent living and social skill development and manhood development.
. Reference 301-***-****
National Center for Children and Families-Counselor 4/2001 - 9/2001
. Monitored and assisted children with finding work and made sure that they
took their medication in the mornings and evenings.
. Maintained order in the dorm that housed 10 young men between the ages of
15 and 18.
. Helped residents build self-esteem, work habits, character and a sense of
self-worth.
. Reference: Ivan Parker Director Greentree Adolescent Program
Microwave Dish and Cable-Cable Technician 6/2000 -- 3/2001
. Installed Satelite Dishes
. Kept track of inventory that was needed for the day's site.
. Constructed the dish on site and linking their system to the existing one
in orbit.
Roanoke Steam-Arena Football Team 2/2000 - 6/2000
. A member of an Arena football team that competed in 16 regular season
games
. Team Captain and offensive specialist
. Sixth leading receiver in the league and becoming Team MVP.
. Participated in summer camp programs sponsored by the city of Roanoke.
. Drew awareness in the community for a newly created team and participated
in functions to draw awareness and interest for Arena Football.
Reference: Mark Frackrell 540-***-****
Eleanor Roosevelt High School-Football Coach 8/1997 - 12/2001
Coach: Coached wide receivers and defensive backs.
. Mentored as well as advising 25 student-athletes.
. Gave students insight and instructions on how to prepare for college and
life.
. Helped students to build good character, work habits and confidence in
themselves and their ability.
. December 1999, the team won the Maryland Class 4A State Championship. I
coached wide receivers and defensive backs.
. Reference: Coach Rick Houchens 301-***-**** or 301-***-****
Contact this candidate