Customer Service Engineer

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GONZALO ELIAS AMADOR PADILLA

Av.Ocampo No. 434 pte. * Torre n, Coah. MEX.* (871-***-**-** * *

*******.**********@*****.***

INDUSTRIAL - ELECTRICAL ENGINEER

* Sales and distribution

*Engineering and Logistics

*Design and manufacturing *Team leadership and development

*Process Engineering *Process

improvement

*Budget management / Cost control

An experienced and results-driven professional with over than 20 years of

leadership in business development, production process, and a good track

record of innovation and success directing functional teams to consistently

deliver of products on time and within budget. Good handling of statistical

and administrative tools to preventive/corrective actions and continuous

improvement. Proficient at identifying improvement opportunities and

developing new tools or processes. Good Knowledge of maintenance work.

Computer experience includes MS Office, MS Visio, MS Project, Oracle, Basic

AutoCAD and a good knowledge of the Internet.

PROFESSIONAL EXPERIENCE

SUPERIOR ESSEX GROUP.- Torreon, Coahuila.

Active Manager May 2012 to present days

Management and coordination of Active area, slitting program of insulation

material (Mylar and tapes) used on electric motors and machines. Planning,

direction, and coordination for all technical activities while achieving

optimum use of workers, equipment, materials, and facilities, lead

maintenance activities including planning and scheduling preventive

maintenance, plan and establish engineering schedules and follows up

performance against estimates, direct department activities to modify

existing designs, improve production techniques, and develop test

procedures, work on or serve as a resource on projects requiring advanced

knowledge of a particular field of specialization, meet with management,

production, and marketing staff to determine engineering feasibility, cost

effectiveness, and customer demand for new and existing products, initiate

cost reduction proposals from other sources, compile appropriate

information, make recommendations for action, and check on results

obtained, prepare and control department budget, forecasts operating costs

of department, and direct preparation of budget requests.

ALCOA AEES.- Torre n,Coah.

Materials Engineer

November 2007 - March 2012

Development and support in automotive processes. Process documentation and

Projects Management. Working at Material Planning & Logistics dept. on

Development of 6 sigma projects, lean and standardized work, process

documentation and continuous improvement in manufacturing and

administrative areas.

Management and follow-up of Customer Service improvement projects in San

Antonio, TX, Juarez, Acuna and Torreon, Coah. Demand Management

Representative. Coordination of Engineering Change Control and Customer

Service.

1. Participation focused to develop Value Stream Mapping Flowcharts and

Working Instructions for Customer Service, Customer Claims, Inventory

Validation, Records Retention, Service Parts, Cost Estimating and

Production in Cutting department.

2. Project management of several projects at San Antonio, TX.

3. Consumer-driven Six Sigma Green Belt Training on which initiated

improvement projects in Production Cutting Area and Customer Service

Department.

4. Standardize work and lean implementation in Cutting area and circuits

warehouse. Implemented Standardized Work and Lean concepts in Customer

Service Department.

5. Change Control Coordinator handling meetings with cross functional

departments (Production Plant, Engineering, Materials and Customer Service

representatives).

AS Hardware and Tools.- Torre n,Coah.

October 2004 - October 2010

Family Business focused to the sale of hardware tools and electrical

material.

Manager, October 2004 - October 2010

Administration and control of business working with sales, finance, costs,

accounting, and maintenance.

Embotelladora G mez Palacio(Coca-Cola).-G mez Palacio,Dgo.

December 1992 - October 2004

Production Chief, December 1992 - October 2004

Responsible in satisfying with enough, uniform and high in quality

production to the sales department, obtaining maximum productivity in

manufacturing, personnel control and equipment operation with optimal use

of available resources.

Achievements:

Implementation of the Coca-Cola Quality System in the production department

obtaining certification of planning, documenting and implementing phases,

and starting with the continuous improvement projects by leading high

performance teams.

SONY Videotec de Mexico.- Tijuana,B.C..

March 1992 - August 1992

Process Engineer, March 1992 - August 1992

Implementation and research of applying procedures to improve and get an

optimal achievement of resources in the automatic insertion process based

in industrial engineering methods.

Member of the Automatic Insertion T.I.E. Project detecting unfavorable

conditions in order to increase productivity. Reduction of PCB s spoilage

in a 50% based procedure changes and applying industrial engineering

methods.

Energetic Development and Research Center.- Mexico,D.F..

Aug 1991 - Dec 1991

Installations Engineer, August 1991 - December 1991

As a part of PRONASOL project realized photocells installations to provide

electricity to communities of San Pedro and Cuatroci negas of the State of

Coahuila.

Confort Air Conditioning.- Torre n,Coah..

January 1991 - June 1991

Sales Engineer, March 1992 - August 1992

Realized sales and projects of air conditioning in houses and buildings.

Analyzed and calculate thermal load in rooms to be conditioned.

.

EDUCATION AND TRAINING

INDUSTRIAL - ELECTRICAL ENGINEER

Instituto Tecnol gico de la Laguna (Jun 1986 - Dec 1990)

Degree obtained by professional memories works based on control schematics

and electrical instalations.

TECHNICAL AND PERSONAL SKILLS

. Coordination and translation data into detailed reports

. Experience in coordination of improvement teams (Quality Circles)

. Consumer Driven 6 sigma Green Belt

. Good knowledge of maintenance works and programs.

. Self motivated, communicate well with others, able to motivate others

OTHER COURSES

*WORLD CLASS BENCHMARKING *QUALITY COSTS *GOOD LABORATORY PRACTICES

*SPECIAL SITATIONS MANAGEMENT *CORRECTIVE ACTIONS *STATISTICAL PROCESS

CONTROL *5S PROGRAM *MACHINES AUTOMATION *6 SIGMA GREEN BELT TRAINING

*MANAGEMENT SKILLS DEVELOPMENT HARVARD MANAGE MENTOR

PERSONAL INFORMATION

. Birth place: Torre n, Coah. M xico.

. Age: 46 Address: Ocampo No. 434 pte. C.P. 27000

Phone number: home (871-***-**-**, cell 044**********

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