Customer Service Technician

FRANCIS SAPEE

*** ************ *** ** *** *** Washington Dc 20003. 678-***-****

******@*****.***

TECHNICIAN

OBJECTIVE: To secure a challenging position that will allow me to utilize

my skills experience in customer service, computer, electronic and

technical work.

PROFESSIONAL EXPERIENCE

Satellite TV Installer/ Technician, 09/05-

Present

205 Satellite Blvd, Sewanee, Georgia 30024

. Uses problem-solving and technical skills to install satellite related

equipment

. Evaluated job site to assess optimal placement of satellite

communicates with customers to review the installation

. Troubleshoots system to determine the appropriate residence reported

problems with usage

. Provides customer education regarding system usage

. Manages the administrative processes including van inventory

appropriate documentation

. Ensures that the highest quality of service is provided to superior

customer satisfaction

Audio Vision, Marriott Hotel, Atlanta, Georgia 03/03-

08/05

. Providing customer services to guest as the need arises

. Service Conference Center on a daily basic for meeting and receptions

. Service Banquet and Coralville providing music and lighting for

events

Carlson Wegolit Travel, St. Louis, Missouri/Atlanta, Georgia 06/99-

03/03

. Provided reservation for hotel, rental cars, ticket less and prepaid

travel

. Build and maintained customer profiles using Microsoft Work, Excel and

Access

. One on one customer services is provided with absolute best

experience

. Conducted monthly inventory and charted accurate records of all

supplies

. Responsible for production materials and provided quality service

. Provides complete, localized travel services tailored to the needs of

small and medium-sized businesses.

Media One LLC, Atlanta, Georgia

10/95-01/99

. Creating the optical signal involving the use of a transmitter,

relaying the signal along the fiber, ensuring that the signal does not

become too distorted or weak, receiving the optical signal, and

converting it into an electrical signal.

. Provides communication access to outlying areas and residential

customers.

. Build an effective last-mile system that delivers a combination of

voice, video and high-speed data services to homes over a single

fiber optic network.

. Providers to those who want to evaluate available pathways, or need

to roll out a network incrementally.

. Provides people with telephone, internet cable and satellite.

. Working with structured cabling, network cabling and fiber optic

cabling service.

. Repair system receivers and all cable problems.

Electro teach

07/84-9/89

. Repair Video, Televisions, Lamps and Satellite Reflectors and other

Electrical Equipments

. Providing customers services and sales along with light accounting

work

Medicine San Frontier Holland (United Nation) 04/91-

03/94

Control all communication equipment and repairs. Repair all sport utility

and trucks

EDUCATION

Diploma, Computer Specialist Programmer

Advanced Career Training, Atlanta, Georgia

. Successfully completed 50 credit hours of comprehensive coursework in

Microsoft Excel, Access, Work Perfect, and Power Point. Also received

specialized training in office procedure, technology and career

planning.

AA Degree in Electronic Technician

Completed two years of study in electronic technician

Reference and Supporting Documentation Furnished upon Request

Contact this candidate