Customer Service Manager
Resume:
Roscoe F. Norah
**** ****** * ****** **** Wilmington, North Carolina 28401 910-***-**** *******@*****.***
Objective
To obtain full time employment in a challenging and rewarding position that will contribute to my experience and educational
background as a Human services Worker.
Profile
Motivated, professional and organized accustomed to handling sensitive, confidential records. I have Demonstrated history of
producing accurate, timely reports also a history of being reliable and dedicated to my work. I’m flexible and able to maintain
a sense of humor under pressure. I have excellent team building skills talent for quickly mastering technology and bringing out
the best within the people around me making work more successful.
.
Skills Summary
Microsoft Office (word, Organizing Front Office Operations
Excel) Customer Service Professional Presentations
Report Preparation Scheduling
General Office Skills Counseling
Employment History:
Circle of Courage support services of Wilmington N.C
Case Manager, April present
duties:
Serves and advocate for clients.
Puts forth a wide range of choices that help the clients get rid of their problems.
Carefully understand the needs of the client by scrutinizing their background history, understanding their current
needs, and arranging for their wellbeing.
Coordinate with various service providers to ensure the fulfillment of what the client needs.
Ensure proper follow ups, and have face to face interactions with the clients, and other parties involved.
Make it feasible for the client to access increased supply of services as per requirement.
well versed with various parameters that would make the activities and functions of a case manager easy to
accomplish This includes:
Adequate knowledge about the availability of resources
The desired paperwork that needs to be done.
To adjust all these activities according to the need of the client.
Maintain confidentiality regarding the information that the client is likely to share.
Keep proper records of all the work that he or she is doing. This involves:
Records of the client's information.
The meetings held with the clients and service providers.
Details of the referrals that were issued.
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Roscoe F. Norah
1054 Thomas C Jervay Loop Wilmington, North Carolina 28401 910-***-**** *******@*****.***
Costs of the services.
The plans and goals that were outlined to ensure a positive outcome.
St coletta of greater washington– Washington D.C.
Paraprofessional, June 6, 2010 to February 2011
duties:
Administers, scores, and records of achievement and diagnostic test as the teacher recommends.
Works with individual students to reinforce learning of material introduced by the teacher.
Helps teacher in devising special strategies for reinforcing material based on a sympathetic understanding of the
student their needs, interest, and abilities.
Responsibly for supervising children in my care.
human resources development – Montgomery, AL
Direct Care Staff, October 2004 to 2009
duties:
Provide case management services to clients.
Identify eligible individual in obtaining income support services and visited referred persons and determined their
needs.
Provide assistance in obtaining and coordinating social and maintenance services for individual.
Conduct small group sessions on meditation/relaxation techniques.
Ability to communicate effectively in verbal and written documentation of clients’ behavioral, incident reports, and
other required paper work. Participates in staff meetings and in service training.
Interacts individually with clients while modeling and guiding appropriate social interaction.
Assist clients in learning independent living skills.
Responsible for dispensing medical/medication concerns/
Provide supervision and safety for residents
Ensuring quality living standards are maintained as it relates to cleanliness, housecleaning, and procurement of
groceries, meal preparation, nutrition and health needs.
Knowledge about specific rules and regulations affecting the program for each funding source.
Responds to client emergencies/crisis and decides proper response time and crisis intervention
Maintains all
.
Education
alabama state university – Montgomery, Al
Bachelor of Sociology, August 1999 July 2004
Demopolis High school– demopolis, al
High school diploma, 1999
Reference:
Ms. Peggy Hill
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Roscoe F. Norah
1054 Thomas C Jervay Loop Wilmington, North Carolina 28401 910-***-**** *******@*****.***
124 long Ridge Drive
Wilmington, NC 28401
Amanda Norah, MSW
12211 Dapple Gray Ct
Woodbridge, VA 22192
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