Front Desk Manager

Star Douglas

**** **** ***** **** **** NW, #***C Washington, DC 20011

***********@*****.*** 202-***-****

QUALIFICATIONS

>>> Service oriented Concierge / Front Desk Coordinator with proven success delivering resident / tenant

services and record of consistently going the extra mile to meet requests.

>>> Talent for interpersonal communications and relations with customers, stakeholders, vendors, staff,

and the public; continuously build network of community contacts.

>>> Consult on and recommend activities and dining / entertainment venues; seamlessly orchestrate

reservations for a wide range of dining, recreation, and entertainment.

>>> Manage high volume multi line phone, email, and in person communications; produce highly

professional email and print correspondence.

>>> Proficient in utilizing Windows XP / 7, Microsoft Office, AIPHONE machine, credit card machines, key

track machines, and Panasonic System Controller machines.

Professional Development:

GPS MAPP Training Child & Family Services

Data Entry Operator Training Philadelphia Training Center

SPECIALTIES

Front Desk Operations * Customized Consulting & Service * Building / Facility Security * Reception *

Service Delivery Strategies * Vendor / Partner Relations * Diplomacy & Negotiation * Relationship

Development * Communication & Correspondence * Delivery & Message Management * Lobby Courtesy

Services * Dining, Entertainment & Transportation Reservations * Team Building & Supervision

EXPERIENCE

Door Attendant/ Valet/ Concierge/ Capital Concierge/ 04 2013 to present

Manage concierge services for residential condominium property tenants performing reception, courtesy,

security, vendor management, and receiving functions.

Open doors for all who enters and exits the building, perform routine valet service, assist in residents lock

outs, handle cash monies, log in packages using building link, memo notes and binder to record daily

events, attend staff meetings every month act as a personal companion.

Avon Representative/ Avon / 08 12 until present

Solicit brochures public relations, client relations.

Monitor orders using website: www.youravon.com/stardouglas

Residential Concierge/ Staffing Now Incorporation/0 5 2011 to present

1101 Connecticut Avenue Northwest, Washington DC 20036

Manage concierge services for residential condominium property tenants performing reception, courtesy,

security, vendor management and receiving functions.

Dedicated Aide/ Prince Georges County Public School/ 12 11 to Present

Glendale Elementary School/ Glendale Maryland

Serve disable student health care needs, monitor gross / fine motor skills

Participated in I. E. P. Meetings.

Concierge, 05/2006 to 02/2011

The Sterling at Metro North Bethesda, Maryland InterSolutions, LLC Washington, DC

Managed concierge services for residential condominium property tenants, performing reception,

courtesy, security, vendor management, and receiving functions. Supported building and condo access

control and monitored security status through electronic security systems; responded to incidents of

resident lock out. Received deliveries and packages. Coordinated transportation in response to resident

requests. Greeted visitors and responded to inquiries from the public.

** Coordinated collection of residents’ fees condo, elevator, parking garage, and community facility fees.

** Led courtesy activities, including preparation of refreshments such as coffee, tea, and cookies.

** Monitored and managed resident mail and voice messages by request.

Front Office Coordinator, 09/2004 to 04/2005

Physio Therapy & Associates Washington, DC

Led front desk activities, providing patient facing scheduling, billing, and reception support for providers.

Performed reception and appointment scheduling. Managed patient co payment intake and processing,

handling cash, credit, and check transactions.

** Routinely provided billing operations support, utilizing Medical Manager software to track payment data

and update patient records.

Health Care Aide, 09/2002 to 09/2004

DC Public Schools Washington, DC

Served disabled student health care needs within Roosevelt High School, providing dedicated support for

medication administration, clinical appointment coordination and transportation, and gross / fine motor

skill monitoring. Participated in IEP meetings.

Front Desk Coordinator, 12/2000 to 09/2001

The Salvation Army Harbor Lights Center Washington, DC

Managed front desk of residential substance abuse treatment facility, providing visitor specific reception

and access control services received walk in donations from the public, tracked staff and resident

entrance / exit, and administered breathalyzers to residents.

** Issued company vehicle fleet keys to staff.

EDUCATION

Howard University, Division of Allied Health Sciences Washington, DC

Phlebotomy Technician Certificate Program, 2003

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