Management Engineer

RYAN FOREST

** ********* **** *********, ** *****

****.*******@*****.***

781-***-****

EDUCATION

Wentworth Institute of Technology Boston, MA

Bachelor of Science in Computer Networking August 2013

GPA: 3.4/4.0 Dean’s List Fall Semester 2010, Spring Semester 2010, Fall Semester 2011, Summer Semester 2013

Coursework Highlights

• Advanced System Administration

• Cloud Computing

• WWW Application Development

• Network Administration

• UNIX System Administration

• Software Design and Development

• Cryptography and Network Security

• Database Management Systems

• Operating Systems Concepts

• IT Project Management

• Database Applications

• Object Oriented Programming

TECHNICAL CERTIFICATIONS & COMPETENCIES

Certifications: Cisco CCNA 1 Certification (2007), Microsoft Office Certification (2009), IC3 (Internet and Computing

Core Certification) (2009)

Operating Systems: UNIX (Solaris, FreeBSD), Linux (Ubuntu, Cent OS), Windows, Mac OS X, Android, iOS

Programming Languages: C++, Java, Bash, JavaScript, SQL, HTML 5, CSS3, Perl, Python, C, C#, PHP, Ruby

Software: Cisco IOS, VMware, OpenVPN, NMap, PGP, Visual Studio, Eclipse IDE, Smokeping, Nagios, Asterisk

Systems Management: Active Directory, Group Policy, Symantec Altiris Client Management Suite, 389 DS, Puppet

WORK EXPERIENCE

Unified Communications Support Engineer September 2013 – Present

Thinking Phone Networks Cambridge, MA

• Diagnosed user issues over the phone and implemented corresponding solutions

• Managed/tracked ticket queue daily, making sure to resolve all problems and requests in a timely manner

• Diagnosed customer circuit issues and worked with circuit carrier to resolve them in a timely manner

• Did custom phone logic programming in Asterisk on Linux

Computer Refresh Configuration and Deployment Technician September 2012 – August 2013

Boston College Computer Replacement Program Chestnut Hill, MA

• Staged 6-11 PCs/Macs a day, including imaging, software installation, software configuration, migration

preparation and scheduling of migration jobs

• Migrated user data using Symantec Altiris Client Management Suite and Group Policies

• Served as point person for troubleshooting migration, deployment and software issues

• Deployed freshly migrated computers to faculty and staff through desk side deployment process

January 2012– September 2012

Information Technology Service Desk Analyst

Simmons College Boston, MA

• Diagnosed and resolved a variety of computer and network related issues across the campus either

by phone or on-site visit.

• Imaged PCs/Macs Using Deploy Studio and PXE Boot.

Help Desk Technician September 2008 – August 2009

Blue Hills Regional Technical School Canton, MA

• Resolved computer related issues for teachers and staff.

• Cloned and configured new PCs for classroom use.

• Assisted with the setup and configuration of LANs for shops/classrooms.

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