Customer Service Manager
Resume:
Catriona Santos
Lynbrook, NY **563
**************@*****.*** linkedin.com/in/catrionasantos
SUMMARY OF QUALIFICATIONS
Thirteen years experience in the field of materials management and
procurement in a healthcare environment, obtaining costs and
specifications, and executing interdepartmental purchasing transactions.
Major strengths include:
. Senior Buyer; Special Projects; Materials Manager
. Accounts Payable and Vendor Liaison
. Procurement, Materials Management and Supply Chain Experience
. New Product and Vendor Development Coordination
. Customer Service and Communication
. Streamline Match Exception Reports
SPECIFIC SKILLS AND EXPERIENCE
. Purchasing /Materials Management Administration:
Coordination of new product and vendors for contract team; Reviewed
requisitions for proper procurement policy procedure; Obtained all
necessary quotes, proposals, contracts, needed especially for (IT)
Information Technology and Capital Equipment purchases; Placed emergency
orders for all departments stock and non-stock Managed activities for the
procurement and distribution of clinical and non-clinical materials,
supplies; Responsible for vendor contact and purchase order activity for
repairs of office and medical equipment for departments; Processed
special request orders; Created special purchase orders (bill only) for
Cardiology and Orthopedic departments for special products; Proven track
record to expedite purchase orders and especially emergency orders in a
timely manner; Acquired and maintained an excellent professional repose
with vendors to enable a productive buying process for all involved;
Facilitated the process of (RGA)'s return goods authorizations between
vendors and end-users for product returns for proper credit and invoicing
issues
. Information Management:
Informed (MMIS) Materials Management Information
Systems team of new product, replacement product and recalled products;
price change; (uom) unit of measure changes; new vendors; informed
Contract and MMIS team of contractual needs to be made.
. Accounting:
Reconciled invoices, purchase orders, and
receiving issues; made changes to provide timely vendor payment;
Liaison between Accounts Payable, end-users, receiving and vendors to
complete procurement process to ensure payment and alleviate departmental
budget problems; First to implement and streamline process to reduce
match exception reports in People-Soft program with use of adhoc program
(SCIT TOOL). Communicated with end-users and accounting staff to work as
a team to work out and close invoices. Edited purchase orders with (RGA)
returned goods authorizations to maintain proper invoicing and payment
for vendors.
EMPLOYMENT EXPERIENCE
NORTHSHORE-LIJ HEALTH SYSTEM, New Hyde Park, NY 2012 to 2013
Manager, Material Operations (CFAM) Ambulatory Surgery
NORTHSHORE-LIJ HEALTH SYSTEM, New Hyde Park, NY 2001 to 2012
Buyer-Procurement & Materials Management Department
EDUCATION
Molloy College 2007
BSW, Bachelor's Degree in Social Work
COMPUTER SKILLS
. (ORACLE) ERP-People-Soft, (SCIT TOOL) People-Soft Excel Program,
(MMIS) Materials Management Information System Program, Microsoft Word,
Microsoft Excel, Microsoft Power Point, Microsoft Outlook.
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