Customer Service Manager

Aaron M. King

***** * **

Holton, Ks *****

785-***-****

********@*****.***

To obtain a Management position within th

Career Objective

hospitality industry.

Education

Kansas State University, Manhattan, KS

College of Human Ecology

Major: Hotel and Restaurant Management

Minor: Business

Employment

The Ritz Carlton Lake Tahoe (AAA 5 Dia

Resort) Truckee, CA

Supervisor of Restaurant operations

June 2013 Present

• Assisted in hiring, training, schedu

evaluating, counseling, disciplinin

motivating

and coaching employees.

• Completed scheduled inventories a

and requisition necessary supplies

• Responsible for opening and closin

including setting up necessary sup

closing out all bartenders and serv

locking up both restaurants.

• Since coming on board in June the

restaurant reports went up 25%

Manhattan Country Club

Manhattan, KS

Assistant food and beverage director

May 2012 June 2013

• Interviewed, hired, trained and led

employees and one dining room su

• Managed in room dining, banquets

operations, and on course events.

• Maintained operations by preparin

and standard operating procedures

Implementing production, and syst

improvements.

• Assist with planning and organizin

special functions/seasonal events/p

• Managed inventory of all beverage

and placed purchase orders as requ

Big Cedar Lodge Resort Bra

Restaurant Intern June 2011

• Server: Take food orders and relay

orders to kitchen so they can be fil

• Bartender: Mix ingredients such a

soda, water, and sugar to prepare

cocktails and other drinks

• Room Service: Take food order for

property and deliver them in a

Timely, accurate fashion

• Inter: Fulfill all learning expectatio

are set at the beginning of each shi

GNC Manh

Assistant Manager June 2010

• Ensure that each customer received

exceptional customer service with

provided knowledge and expertise

• Advised in planagram floor moves

replenishing, and display maintena

for corporate standards

• Assisted in accounting closing pro

and accounted for sales goals

• Kansas State Football Team

Acknowledgements

• CPR Certified

ServSafe: Alcohol and Food Safet

•

Certified

• C.A.R.E Certified

• California Food Handlers Certifica

• Harassment Prevention for Manag

Supervisors Certification

• Micros system trained

Contact this candidate