Customer Service Medical

Barry Banhagel

Senior ISD Architect - Memorial Hermann Healthcare System

Kingwood, TX

*****.********@*****.*** - 713-***-****

A reliable, dedicated, achiever with years of hands on experience, a team player who works well with others

to meet objectives, highly self-motivated, eager for challenges, excellent troubleshooting and critical thinking

abilities as well as communication/interpersonal skills.

WORK EXPERIENCE

Senior ISD Architect

Memorial Hermann Healthcare System - Houston, TX - December 2007 to Present

Architect for ASP hosted eClinicalWorks physician office solution.

• Maintain/install servers/databases for 300 practices database.

• Install/maintain patient portal / e EHX and interface servers.

• Update ICD/CPT/Multum/Medispan/Fee Schedule data as needed.

Lead Application Programmer/Analyst

Memorial Hermann Healthcare System - Houston, TX - November 2002 to December 2007

Lead CERNER Radnet/GE PACS Analyst; troubleshooting; integration; testing; reporting.

• Maintain servers/workstations for GEPACS.

• Create/repair Crystal reports for Powerscribe.

Assistant Instructor/DBA/Sys-Admin

Southern Methodist University - Houston, TX - April 1999 to December 2002

Performed Hands On Labs Daily Covering: Introduction to UNIX/SOLARIS (7&8), shell programming,

system/network administration, SQL, PERFORMANCE TUNING, BACKUP/RECOVERY ADMINISTRATION,

NETWORKING.

• Assist students with problems in A+, UNIX, ORACLE, (configuring and updating).

• Provide support for 150+ operating systems. SOLARIS (SPARC and Intel) /WINDOWS

• Install SOLARIS for students Backup Oracle 8 and Install/Upgrade/Migrate to 8i on Server(Sparc)

• Create and support student databases.

Associate

Gary Greene Realtors/Better Homes and Garden - Houston, TX - August 1997 to January 2000

Maintained and updated Real Estate Market Database

• Sales

Consultant/Subject Matter Expert

Gulf Coast Regional Blood Center - Houston, TX - November 1998 to April 1999

Developed Procedures/Processes for Database Software to comply with FDA regulations.

• Developed/Presented Educational Materials for graduate Students.

• Provided computer assistance (coworkers) when needed to ensure continuous workflow.

Section Specialist/Laboratory

The Methodist Hospital - Houston, TX - December 1989 to April 1997

HLA Bone Marrow and Platelet Data Entry/Database Queries

• Maintained and updated HLA database for local PLT matching and NMDP.

EDUCATION

Bachelor of Science in Medical Technology

University of Texas Health Science Center Houston

Southern Methodist University

Associate of Applied Science in Medical Technology

Houston Community College

ADDITIONAL INFORMATION

COMPUTER SKILLS

Operating Systems RHEL 5x, RHEL 4x Solaris 2.6, Solaris 2.7 Solaris 8, UNIX, DOS 6.22, Windows 2003, XP

Applications eClinicalWorks, MySql, Cerner RADNET, GE PACS, Cerner Provision, VI (editor), Crystal Reports

XI

Languages Korn/Bourne Shell programming, SQL, PL/SQL, HTML, Perl, PHP, learning Java

Protocols TCP/IP, HL7

LABORATORY SKILLS

HLA/DNA 3 years at Methodist

Blood Bank 5 years at Methodist (2 as supervisor), 3 years at Hermann, 2+ years at Gulf Coast Regional

Blood Center

Flow Cytometry 3 years at Methodist

Chemistry/Coagulation/General 3 years at Park Plaza

LABORATORY EXPERIENCE

Park Plaza Hospital Houston, TX September 1999-December 2001

Medical Technologist

• Perform Laboratory Tests for Chemistry/Hematology/Special Chemistry/Coagulation/UA.

• Troubleshoot/Configure instrument applications.

Gulf Coast Regional Blood Center Houston, TX November 1998-April 1999

Consultant/Subject Matter Expert

• Developed Procedures/Processes for Component Laboratory to comply with FDA regulations.

• Developed PowerPoint presentation for Education of Graduate Students.

• Provided computer assistance (coworkers) when needed to ensure continuous workflow.

The Methodist Hospital Houston, TX March 1989-July 1997

Section Specialist/Laboratory

• Section Coordinator for Blood Bank 3-11/Red Cell Antibody expert for Houston's Largest Transfusion Service.

• Flow Cytometry/HLA Tissue Typing and cross matching/Class I & II HLA Typing by PCR/Paternity

Gulf Coast Regional Blood Center Houston, TX June 1988-March 1989

Medical Technologist

• Performed Pre-Transfusion screening test and labeling on Blood Donor Samples ( as many as >1000 samples

per shift).

Hermann Hospital Houston, TX August 1986-March 1989

Medical Technologist

• Antibody Screen/Cross match Transfusion Service.

SOFT SKILLS

Teaching - 3 years

Supervisory - 2 years

Sales - 2 years

Customer Service - 10+ years

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