Customer Service Manager

PAMELA GARSTKA

**W *** Hollowside Drive ( West Dundee, IL 60118 ( Phone: (847) 836- 7436 (

********@*****.***

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ACCOUNTING ~ OFFICE MANAGER ~ CUSTOMER SERVICE

o Dynamic, qualified and highly ethical office manager with extensive

experience delivering accurate work and streamlining accounting

procedures.

o Led all aspects of account and bill collection providing supportive

charts weekly and monthly evaluating sales quote effectiveness and

deposit variations.

o Leverage outstanding organizational and analytical skills to evaluate and

revise accounting processes and improve accuracy and efficiency as well

as managing office procedures and administrative functions.

o Proficient in Microsoft Word, Excel Outlook and, QuickBooks, some

Peachtree and additional payroll software applications.

Areas of Expertise

Customer Service Strategic Planning Organizational Management

Client Relationships Office Management Team Leadership

Administrative Skills Calendar Management Document Management

Memos & Correspondence Payroll Presentations & Reports

ACCOUNTING experience

o Oversaw the payroll department for outside sales, establishing

contracts for new recruits and reinstating sales people.

o Assisted General Manager to resolve payment issues and improve

existing recovery process.

o Provided weekly and monthly spreadsheets presenting deposits and sales

representative's quotes.

o Assembled prices quotes and all correspondence for the sales

department, assisting occasionally in Accounts Payable, and

maintaining check and daily deposits.

o Conducted e-billing for large corporations, maintained records, and

completed out all W-9 forms.

o Processed all vendor invoices and provided weekly check runs and

weekly reports on paid invoices.

office management experience

o Developed process improvements that streamlined workflow, coordinate

schedules, maintain the office/appointment calendar, and oversee

inventory records.

o Processed I2K contracts between vendors and Sears for athletic and

men's foot wear.

o Recruited, interviewed, hired, and trained all supporting office

staff.

o Maintained phones, mail, appointment scheduling, correspondences,

document preparations and office supply controls.

work history

SAM'S CLUB, CASHIER, CRYSTAL LAKE, IL, 2011 - 2013

SEARS HOLDING CORPORATION, MAINTENANCE ITEM SPECIALIST, HOFFMAN ESTATES,

IL, 2007 - 2010

AMERICAN OVERHEAD DOOR, ACCOUNTS RECEIVABLE/PAYABLE, SCHAUMBURG, IL, 2002 -

2006

CENTURY 21 AAA HOMES, OFFICE MANAGER, SCHAUMBURG, IL, 1998 - 2002

YAMAZEN INC., CENTRAL REGION COORDINATOR, SCHAUMBURG, IL, 1996 - 1997

PROSPECT ENGINEERING, OFFICE MANAGER, SCHAUMBURG, IL, 1989 - 1996

Education

WRIGHT JUNIOR COLLEGE, Business, CHICAGO, il

uNIVERSITY OF PHOENIX, Communications, 2006-2007

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