Six Sigma Customer Service

William R. Morrison

Engineering Coordinator at Doosan Infracore

**********@******.********.***

Summary

Lean Six Sigma Professional with 5+ years’ experience in implementation and promotion of Lean Six Sigma

methodologies within a fast paced manufacturing environment. Continuously improving and managing

processes by implementing sustainable improvements, developing a lean culture in the workforce and delivering

bottom-line cost savings.

Specialties: Lean:

TOC, De-bottlenecking, Flow, 5S, Visual Workplace, Value Stream Mapping, KanBan, Supermarkets, Line

Balancing, Yamazumi, OEE, Capacity improvement, SMED, quick changeover, standard work, TPM, Root

cause analysis

Six Sigma:

DMAIC, VOC, FMEA, C&E diagrams, Pareto analysis, fishbone diagrams, y=f(x), SIPOC, ANOVA, GR&R /

MSA, capability analysis, control charting, SPC, control plans, leverage processes, Minitab

Experience

Engineering Coordinator at Doosan

January 2012 - Present (1 year 11 months)

• Work cross functionally with procurement, sourcing, scheduling, engineering, marketing, and accounting to

improve workflow and execution of all product changes ensuring customer satisfaction.

• Responsible for creating and maintaining system to trsack and manage all product changes within the

organization.

• Lead supply chain organization in process improvement projects, utilizing Lean and Six Sigma practices.

• Manage product changes for various product lines ranging from light towers, portable air compressors, and

portable generators.

• Ensure product transitions are appropriately aligned to ensure minimal exposure to rework, scrap and

obsolescence.

• Coordinate with cross-functional stake-holders to discuss monthly targets, metrics, project capacity,

operating forecast and cash flow.

• Design, implement and document procedures, systems and metrics aiming at the continuous improvement of

the overall product quality and customer service of our internal/external customers.

• Training and management of projects and belts utilizing the DMAIC methodology.

Lean Six Sigma Analyst at Doosan

September 2008 - January 2012 (3 years 5 months)

1 recommendation available upon request

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Lean Promotions Officer at Ingersoll Rand

November 2006 - September 2008 (1 year 11 months)

Team Leader-Assembly at Ingersoll Rand

January 2006 - November 2006 (11 months)

Internship-Bituminous Operations at North Carolina Department of Transportation

May 2002 - December 2005 (3 years 8 months)

Worked on street repair projects.

Operated heavy machinery, including steel wheel roller, gravel spreader, and broom tractor.

Ensured traffic moved in and out of the work zones safely.

Helped with controlling and purchasing inventories.

Reporting current status of work projects and identifying foreseeable roadblocks

Skills & Expertise

Minitab

Microsoft Office

Visio

Lean Manufacturing

Systems Thinking

Access

Process Flow

Value Stream Mapping

Line Balancing

Design for Assembly

Kaizen Facilitation

Cost Accounting

Oracle E-Business Suite

MFG-Pro

MS Project

Project Management

Benchmarking

ISO

Brainstorm Facilitation

Operational Excellence

Transition to Production

Assembly Lines

Six Sigma

Engineering

Program Management

Manufacturing

Kaizen

Continuous Improvement

Purchasing

DMAIC

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Cross-functional Team Leadership

Process Improvement

Certifications

Lean Six Sigma Black Belt

Doosan Infracore April 2013

Lean Six Sigma Green Belt

Doosan Infracore March 2011

Internal ISO Auditor

Doosan Infracore February 2013

Education

Guilford College

Bachelor of Science (B.S.), Buisness Management/ Money & Finance, 2002 - 2007

Activities and Societies: Football

Honors and Awards

Who's Who In America

Project Everst-Oracle to SAP

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William R. Morrison

Engineering Coordinator at Doosan Infracore

**********@******.********.***

1 person has recommended William R.

"William is a resourceful, determined, and dedicated Lean Six Sigma practitioner. He always brings his best

effort to any project. Will is a skilled in MS Office, Minitab, and Oracle software. He knows how to apply the

Lean Six Sigma tools to any situation that he encounters. He helped to build the not only the Doosan Lean Six

Sigma department with training and leadership he also helped to build the LSS group at Ingersoll Rand in

Mocksville."

Lonnie Paige Jr., Lean Promotions Officer, Doosan, managed William R. at Doosan

Contact William R. on LinkedIn

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Contact this candidate