Administrative Assistant Manager

CARRIE KIRCHWAY

**** *. ******** **. ***** Prospect, Illinois, 60056 630-***-**** ***********@*****.***

Qualification Summery

Accomplished assistant offering 6 years of administrative experience reporting to a Vice President and other top

executives.

Consummate professional dedicated to making the lives of busy executives easier. Serve as an effective

gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and efficiently handle

daily office tasks.

RR Donnelley & Sons 111 S. Wacker Dr, Chicago, Illinois

Administrative Assistant III to the VP of Benefits Mar 2013 – July 2013

Provide administrative and business support to the Vice President of RR Donnelley, a fortune 250 company and support to

other members of the executive management team

• Maintain V.P.’s calendar – plan and schedule meetings and teleconferences

• Coordinate travel plans and itinerary Domestic and foreign

• Assist in Assembling Power Point presentations for the Board of Directors

• Prepare and review reports, spreadsheets, presentations and finished documents

• Professionally answer and direct incoming calls

• Complete and submit expense reports

• Handle personnel bank account and schedule personal travel for executive and family

Medinah Country Club, Medinah, Illinois United States

Administrative Assistant to the Director of Golf Course Operations, Mar 2008 – Feb 2013

Recent accomplishments, Hosted the 2012 Ryder Cup

• In charge of making arrangements for 109 volunteers from all over the world including housing, transportation,

three daily meals, uniforms, background checks & credentials

• Schedule and manage Directors calendar

• Coordinate employee payroll

• Human resources, new hires Background and drug testing

• Assist in reporting financial budgets and forecasting.

• Coordinate travel plans and itineraries.

• Develop and maintained good working relationships with all relevant local agencies.

• Manage and Coordinate All Admin requirements of other departments.

• Maintain office equipment and office supplies

• Direct or coordinate the supportive services department of a business, agency, or organization.

• Set goals and deadlines for the department.

• Plan, administer and control budgets for contracts, equipment and supplies.

Medinah Country Club, Medinah, Illinois United States

Accounts Receivables, Feb 2006 – Mar 2008

Assistant to director of Communications, Feb 2005 – Mar 2006

Food and Beverage, Aug 2003 – Feb 2006

Reedy Industries / Beverage Town, Broadview, Illinois

Office Manager, Nov 1995 – July 2003

• Assisted General Manager with daily duties.

• Received service calls, and arranged appointments

• Set Service routes for daily repair calls.

• Managed office payroll and schedule.

• Resolve customer complaints and answer customers' questions regarding policies and procedures.

• Provide employees with guidance in handling difficult or complex problems and in resolving escalated

complaints or disputes.

• Implement corporate and departmental policies, procedures, and service standards in conjunction with

management.

• Train and instruct employees in job duties and company policies or arrange for training to be provided.

• Review records and reports pertaining to activities such as production, payroll, and shipping to verify

details, monitor work activities, and evaluate performance.

• Coordinate activities with other supervisory personnel and with other work units or departments.

• Develop or update procedures, policies, and standards.

Universal Stationers, Elk Grove, Illinois

Customer Service Manager, Oct 1992 – Oct 1995

• Confer with customers by telephone or in person to provide information about products and services, to

take or enter orders, cancel accounts, or to obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and

comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Refer unresolved customer grievances to designated departments for further investigation.

• Compare disputed merchandise with original requisitions and information from invoices, and prepare

invoices for returned goods.

EDUCATION

Elk Grove High School, Elk Grove, Illinois United States

Certified In Excel,

Administrative Assistant, Certificate

I am a highly motivated, self-starter who thrives in a fast paced environment. My future is to always work for a reputable

organization that offers an opportunity for growth, education and professional development.

Contact this candidate