Sales Manager
Resume:
Stephen D. Moore
Brunswick,
GA 31525 912-***-****
******@*********.***
Objective
Insurance Inspector / Field Underwriter
Summary of Qualifications
Results driven Senior Field Claims Specialist with over 18 years experience in a high paced
claims environment. Goal oriented and exceeded objectives to stay within the top 10% for
performance. Consistently demonstrated strong problem solving, communication,
management and negotiation skills. Expertise in continuous quality improvement and
customer satisfaction. Proven track record for using varied technologies enabling myself to
exceed goals and expectations.
Accomplished retail professional with consistent achievement in exceeding goals. Provided
training and development of employees and managers. Effectively worked in an industry that
balances sales and collections to obtain profitable results while maintaining high customer
satisfaction.
Skills Inventory
Business development and management.
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Claims operations including the use of ISO and COA systems.
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Specialized in resolving personal injury claims.
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Collections and recovery experience.
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Industrial account sales experience.
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Distribution center and inventory control experience.
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Excellent problem solving, negotiation and organization skills.
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Excellent interpersonal and sales skills.
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Professional Experience
Liberty Mutual Insurance Company- Norcross, Georgia 1995 - 2013
Senior Field Claims Representative
• Specialized in personal lines insurance and handled a case load specifically targeted at
resolving personal injury claims through direct deal, representation and litigation.
Worked remotely with limited supervision to handle claims in Georgia, South Carolina
and Alabama.
• Exceeded goals and objectives to stay in the top 10% for performance.
Litigation experience including working with and managing Defense Attorneys to reach
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an effective outcome with Plaintiff’s and Plaintiff Attorneys.
Attended and participated with trials and when needed I would testify to the nature of
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damages.
Coordinated and participated in mediation’s to resolve disputed case values.
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Worked with outside vendors to resolve disputes and special investigations.
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Received awards for merit, significant achievement and special investigations.
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Worked with the Special Investigation Unit to review fraudulent activities including
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coverage investigations and provider complaints.
Champion Rent to Own- Washington, North Carolina 1993 - 1994
Store Manager
• Coordinated opening of the Washington, North Carolina store, including hiring store
personnel, ordering, stocking, advertising, ect..
• Responsible for store operations, administration, inventory and customer relations.
• Managed and trained team of four responsible for collections and sales.
• Achieved 128% of the first year’s sales objective and 119% of the profit target goal.
• Effectively maintained collections to stay below company guidelines and to increase
store growth and maintain customer loyalty.
• Developed and promoted assistant manager.
• Trained associates in the proper techniques for collections and product recovery.
Instructed associates on safety and how to diffuse irate situations.
Graybar Electric Company, Incorporated- Columbia, South Carolina 1991 -
1993
Sales Representative
• Received training in all areas of distribution and inventory control including running a
delivery route that’s territory included Columbia, Sumter, Orangeburg and Augusta.
• Coordinated delivery schedules.
• Completed sales training program of the nation’s largest electrical parts distributor.
• Responsible for sales for 600 plus industrial accounts throughout South Carolina and
Georgia.
• Received Gamma Beta Epsilon award for excellent performance.
Education:
Georgia Southern University, Statesboro, Georgia
Bachelor of Business Administration Degree
References
Provided upon request
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