Sales Customer Service

Daniel C. Boettcher

*** ******* **.

Shakopee, MN 55379

952-***-****

****************@*******.***

QUALIFICATIONS SUMMARY

. Technical Sales

. Corporate Training

. Problem Resolution

. Sales Support

. Operation Management

. Ability to Prioritize and Handle Diverse Tasks Simultaneously

. Strong Customer Service and Problem Solving Skills

. Microsoft Office Suite

. Website/Social Media

Objective:

Secure a management-level sales position that will leverage my leadership

and technical experience.

Professional Profile:

MARKETING / SALES REPRESENTATIVE/ ACCOUNT EXECUTIVE

Prepared sales quotes for orders, and submitted for

processing, installation, and billing

Assisted customers with product selections, based on

customers' needs, product specifications, and applicable

requirements

Negotiated prices and terms of sales for new service

agreements

Audited delinquent accounts and compliance issues to

obtain new service contracts

Met monthly/quarterly sales quotas, including bonuses

Number 1 in sales with Productive Corporation in 2011 with

$118,244.31 in gross profit which met 103% of personal

2011 goal

Created follow-up system to track personal sales

performance and client satisfaction

Generated sales and reports of personal performance

utilizing Microsoft Excel/Report Writer, and presented

weekly sales/production data to management

TELECOMMUNICATIONS MANAGEMENT

Worked in conjunction management to establish requirements

for customer support staff

Resolved customer complaints regarding sales, service, and

billing

Directed team meetings, focus groups, and managed

schedules

Tracked customer logs and provided guidance to improve

call times, experience and problem resolution

RESTAURANT MANAGER

Work History: Opened Tavern 4 &5 from scratch

Tavern 4 & 5 Created, tested, and tracked all bar menus

2012 - Present Coordinating the entire operation of the restaurant during

Productive Corporation scheduled shifts

Managing staff and providing them with feedback

2010 - 2012 Responding to customer complaints

Midwest Expansion Group Recruiting, training and motivating staff

2008 - 2010 Organizing and supervising the shifts of kitchen, waiting,

and cleaning staff

Operated and reviewed all social media/web site

References available

upon request

Education:

99 - 01 St. Cloud State, St. Cloud, MN

Business Management

97 - 99 Bethany Lutheran College, Mankato, MN

General Studies

Technical Skills: MS Office Suite (Word, Excel,

PowerPoint) Outlook

Windows Operating System: 2007, Professional/ XP and

Vista, Multiple CRM's

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