Administrator Active Directory
Resume:
SHAWN BRATHWAITE
* ********* *****, ***********, **, M1S 1W5
Phone: 416-***-**** (H) or 416-***-**** (C)
Email: *******@*****.***
Objective To obtain a position in the Information Technology
field with the possibility of career advancement.
Summary of Developed skills include developing Information
Skills Technology projects and networks infrastructures.
Past experience covers customer liaison, design and
testing. Experience with Local Area Networks,
Hardware, and many Software programs.
Expertise Technical Support
WANs, LANs & SANs
Active Directory
Various Applications
Network Administration
Avaya Modular Messaging
VLAN configurations
Powertools for data restoral
Configuring Tape Library
Replacing computer hardware
Windows 9x/NT/2000/XP/7
Windows Server
McAfee Protection Utilities
VMware
RAIDS & Arrays
Document Management Systems
VoIP
Heat call tracking
Hyper-V
Real time systems
Trouble shooting
Problem solving
Security (User access and permissions)
Team building - leadership
Call Pilot
ArcServe Backup
Rightfax administrator
Blackberry administrator
MS Office
Nortel OTM
Symantec Ghost
Novell
Wireless configurations
HP, Dell & IBM servers
SMS
Citrix administrator
Apple products
Education Ryerson Polytechnic University 1991-1996
Major: Computer Business Information Systems
Minor: Business Communications
BACHELOR OF BUSINESS MANAGEMENT
Work Experience
Feb/09 - Current
PITNEY BOWES CANADA
POSITION: SYSTEM SUPPORT SPECIALIST
Image all laptops and deploy to users (PC and Macs)
Add, remove & modify users using active directory
and MS exchange
May/06 - Aug/08 Troubleshooting
After hours maintenance & support when required
Create FTP sites for users using Globescape
Blackberry administrator
Program users phones and voicemail
Backup and recovery of company data
Mar/05 - May/06 Utilizing communications skills
CASSELS BROCK & BLACKWELL L.L.P.
POSITION: COMPUTER & TELECOMMUNICATIONS TECHNICIAN
Voicemail administrator using MS exchange and
Dec/00 - Mar/05 active directory.
Image all desktop/laptops and deploy firm wide
Assist the LAN Administrator with preventative
maintenance
Perform telecommunication moves, adds and changes.
Perform system configuration and maintenance.
Dec/99 - Dec/00 Install and configure servers using Windows server
2003
Perform the installation, configuration, and
maintenance of hubs, switches & other
infrastructure technologies.
Mar/98 - Oct/99
CASSELS BROCK & BLACKWELL L.L.P.
POSITION: LAN ADMINISTRATOR
Blackberry administrator
Rightfax administrator
Sept/96 - Mar/98 Backup and restore all the firms' data
Add, remove and modify users using active directory
and MS exchange
Add/Configure printers and multi-function units to
network
Setup permissions for users via windows XP and
Windows Server.
Restore data from document management application
After hours maintenance and support when required
CASSELS BROCK & BLACKWELL L.L.P.
POSITION: SYSTEM TECHNICIAN
Level II support for helpdesk
Image desktops/laptops computers using Symantec
ghost
Install, remove, and changes to phones using OTM
and MAT
Level II support for printers
Perform the installation, configuration,
documentation, inventory, and
maintenance of hubs, switches and other
infrastructure technologies
Provide backup applications support to the
Applications Specialist
CASSELS BROCK & BLACKWELL L.L.P.
POSITION: HELPDESK SUPPORT SPECIALIST
Troubleshooting
Hardware & software diagnostics
Installing Blackberry & Palm Pilots for lawyers
Installing software when required
MARKHAM COMPUTERS
POSITION: LEAD PRODUCT SPECIALIST (PHONE SUPPORT &
LEVEL II SUPPORT)
Troubleshooting
Hardware/software diagnostics and installation
Explaining to customer warranty policy
Utilizing communications skills
IBM CANADA CALL CENTER
POSITION: PC SUPPORT SPECIALIST
Troubleshooting
Hardware/software diagnostics and installation
Explaining to customer warranty policy
Utilizing communications skills
References Available upon request.
Contact this candidate