Customer Service Project

Laurie Eisenmann

IT Project Coordinator at Bank of America

***@*********.***

Experience

IT Project Coordinator at Bank of America

May 2013 - Present (7 months)

• Prepare and update project documentation and reports daily

• Problem solve ATM software and hardware

• Work with onsite technicians to resolve issues

• Create essential technical records for tracking purposes in Gasper and Excel

• Escalate service failures

• Communicate daily status to Project Managers and make adjustments to scheduling as

necessary

• Provide excellent customer service to the internal client

• Assist in training of new employees

IT Help Desk/Data Processing at Neighbors Credit Union

October 2011 - May 2013 (1 year 8 months)

Provide first and second level technical support for employees. Troubleshoot hardware, software, and

connectivity issues for Windows XP, and Windows 7.

Earned solid reputation for resolving complex issues, and providing exceptional customer service.

Prepared new computers with required software.

Installed replacement CPUs remotely assuring functionality of required software and hardware settings.

Utilized Spiceworks to monitor and log all help desk calls.

Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas.

Office Manager at Hope Adoption Agency

April 2009 - October 2010 (1 year 7 months)

Assisted adoptive parents with adoption from Ethiopia.

Project Management Assistant at Magellan Behavioral Health

April 2008 - December 2008 (9 months)

-Attended meetings and prepare meeting minutes for Project Managers.

-Worked with project managers in preparation of work flows using Visio and PowerPoint presentations.

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-Worked with a Certified MS Project Professional to enter all current jobs on MS Project. Monitored daily

work on all projects and updated MS Project accordingly.

-Created programming using VB to export data from MS Project to Excel.

Customer Service Manager at Pyramid Companies

November 2005 - April 2008 (2 years 6 months)

•Provide administrative support to job site supervisor

•Maintain schedule using Outlook

•Provide and problem solve customer service for loft projects

•Schedule and coordinate daily appointments

•Maintain selection database using Excel

•Maintain incident reports using Excel

•Inspect project during construction for workmanship and potential problems

•Develop and maintain strong working relationship with homeowners and subcontractors

•Write and design manuals for homeowners

1 recommendation available upon request

Skills & Expertise

Visio

MS Project

Windows 7

Windows 2008 Server

MS Office Suite

Spiceworks

LogMeIn

Active Directory

Windows 2010

Education

Brown Mackie College

Associate, IT, 2010 - 2012

Grade: 3.7

St. Louis Community College

General Studies

Activities and Societies: Currently have approximately 22 credit hours in a variety of fields.

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Laurie Eisenmann

IT Project Coordinator at Bank of America

***@*********.***

1 person has recommended Laurie

"While at the Pyramid Companies, Laurie was always impeccably organized - and kept everyone around her

organized as well. Her position demanded creative problem solving skills, flexibility, and the ability to

multi-task - and she delivered all of that and more. She is an excellent customer service representative, has a

strong understanding of Excel, and takes the extra step to truly understand a situation, rather than just going

through the steps required to do a good job."

Melanie Holden, LEED AP ID+C, Interior Design and Selections Manager, The Pyramid

Companies, worked directly with Laurie at Pyramid Companies

Contact Laurie on LinkedIn

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Contact this candidate