Customer Service Human Resources

Career Objective

To obtain an administrative position within a dynamic organization that

utilizes my administrative, customer service, and communicative knowledge,

skills, and abilities to support the organization's mission and goals while

promoting individual growth and development.

Summary of Qualifications

. More than 7 years of experience in customer service and support and

administrative functions.

. Collected, scanned, and sorted more than 2,500 confidential surveys

monthly.

. Conducted payroll twice monthly.

. Handled staffing, training, scheduling, and facilitated employee

appreciation events.

. Assisted students living in residential halls with their transition to

college .

. Proficient in Microsoft Office Suite, Internet use, and types 50 wpm.

Areas of Work Experience

Research & Evaluation Administration

. Collected, scanned, and sorted more than 2,500 confidential surveys

monthly for the Pacific Institute of Research and Evaluation on topics

such as the effects of drugs on youths and drivers.

. Proofread, edited, and corrected spelling errors of confidential surveys

to make sure they were legible and comprehensible for researchers.

. Entered confidential survey data onto a computer spreadsheet.

. Printed, folded, and sent out new surveys to researchers for distribution

to sample population for new studies.

Customer Service & Support

. Provided exceptional dining service to senior citizens and employees at

Riderwood Village retirement home.

. Conducted payroll, scheduling, staffing, clerical support, new team

member orientation, and peer training as a Human Resources Team Member at

Target.

. Screened hundreds of applications daily to select top candidates to be

interviewed for employment at Target.

. Coordinated and facilitated employee appreciation events weekly for team

members at Target to help boost team morale. Themes for these events

included food sampling, ice breakers, and contests.

. Assisted freshmen residents with their transition to college in Tubman

Hall on the campus of Bowie State University by building a residential

community through programming, reinforcing residence policies, and being

a resource for academic and institutional inquiries.

Volunteer Activities

. Volunteered at Springhill Lake Elementary School and assisted with the

school's book fair- 2013

. Partnered with Target for "Read Across America" event at Greenbelt

Elementary School- 2013

. Partnered with The Heart of America Foundation and Target for a school

library makeover at Thomas Stone Elementary School- 2012

. Participated in the Martin Luther King Jr. Day of Service at Kenilworth

Elementary School- 2012

. Volunteered for United Way's "Day of Action" and packed book bags for

elementary school children- 2011

. Volunteered at Children's Hospital Medical Center- 2011

Student Activities

. Participated as a member of the Campus Activity Board- 2010-2011

. Member of the Office of Residence Life as a Residential Assistant- 2011

Professional Experience

Target Corporation, Greenbelt, MD

Human Resources Team Member

July 2009-Present

Bowie State University, Bowie, MD

Residential Assistant August 2010-January 2011

Riderwood Village, Inc., Silver Spring, MD

Server June 2006 - August 2008

Pacific Institute for Research and Evaluation, Calverton, MD

Production Assistant

July 2007 - October 2007

Education

Bowie State University, Bowie, MD

Bachelor of Science in Psychology (GPA 3.3)

Honors & Activities

Top Performer Target Team Member Award- 2013

Dean's List- 2011-2012

Riderwood Village, Inc. Scholarship - 2008-2012

Bowie State University Mission Based Scholarship - 2008-2012

Most Fast, Fun, and Friendly Target Team Member Award- 2011

Campus Activities Board- 2010

Residential Assistant- 2010

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