Technician Management

Rajdeep Singh

** ********* ****, ******* **, M*V*V3

Mobile: 647-***-****

Email: **********@*****.***

LinkedIn Profile: www.linkedin.com/pub/rajdeep-singh/65/31/88

OBJECTIVE

I am a dedicated, hardworking, individual seeking employment in the field of computer and

networking that will utilize my abilities to their utmost. I have a keen eye for quality and I am

enthusiastic about my work. I am seeking a challenging position as a Network Support Analyst,

Help Desk Technician, or PC Technician.

TECHNICAL SKILLS

Networking: TCP/IP, Internet Architecture, Routers, Switches, ACL, Routing Protocols

Operating Systems: Unix, MS Dos, Ubuntu Linux, Windows XP/Vista/7/8

Applications: MS Word, MS PowerPoint, MS Excel, Connectwise, Labtech

Virtualization: VM-Ware, Virtual Box, Virtual PC, Hyper-V

Web Development: HTML, CGI, PHP, AJAX, MySQL, JavaScript

Languages: C & C++

EXPERIENCE

Computer Troubleshooters -New Market, Ontario, October 2013 – Present

Computer/Network Technician

Migrating Windows XP computers to Windows 7/8

Troubleshooting the problems related to software and hardware

Creating backups and images of data and hard drives respectively

Working with ticketing systems like Connectwise and Labtech

Suggesting required changes in system upgrade

Connect Zone (Quadrant Televentures Ltd.) -Punjab, India, April 2010 - March 2011

Modem/Router Technician

Established home and business networks

Installed new modems and routers for DSL broadband connections

SUMMARY OF PROJECTS

Routers and Switches: Established local area networks by routers, switches and

clients/servers using protocols such as OSPF, EIGRP and RIP. Used VLAN on switch to

distinguish the ports according to networks and DOT 1Q encapsulation on router to work

with sub-interfaces. Constructed trunk and access ports required in networks. Applied

inbound and outbound access control list (ACL) on interfaces to grant or deny the

permissions to specific IPs. Filtered the traffic of clients on web-servers by using extended

ACL.

Networking Technologies: Tested network hardware including cabling, cable connectors,

hubs, bridges, and routers. Functioned with TCP/IP stack and its common protocols and

services like ARP, DHCP, and DNS. Operated packet-capture software to investigate and

troubleshoot common networking problems.

Virtualization: Practiced Virtual Architecture, Storage and Security. Gone through virtual

software like VM-Ware, Virtual Box, Virtual PC and Hyper-V. Virtualized own operating

system, Ubuntu and Windows XP using VM-ware Workstation. Inspected the performance

by configuring the memory, processors, and hard disks virtually. Applied network address

translation (NAT) to different virtual machines with Virtual Network Editor.

PC Hardware: Diagnosed and solved simple hardware related problems. Examined PC

hardware like power supply, motherboard, storage devices, input/output devices, and

memory.

Internet Script Programming: Created and validated basic HTML pages using html editor

and W3C standards respectively. Generated lists, tables and frame sets to deliver multi-

windowed web pages. Worked with architecture of in document forms and remote CGI

scripts to communicate between the server and client web page. Produced and used a basic

MySQL database. Connected the MySQL database to the PHP script. Communicated from a

web page to a remote server using the AJAX protocol.

Server Operating Systems:

UNIX: Working knowledge of UNIX operating system environment. Performed

editing, file management and account management in both GUI and command line

environments. Controlled network, file system and memory management in open-

source UNIX operating system such as Ubuntu. Completed installation and

configuration of server application like samba, SSH, SFTP.

Windows Server 2008: Installed DHCP, DNS and remove access services.

Personalized server clients, managed multiple servers, and maintained system

performance. Troubleshoot common internal and administrative issues.

EDUCATION

Computer and Network Support Technician Diploma

Humber College, Toronto, Ontario (April 2013)

Honours Student

References available upon request

Contact this candidate