Customer Service Manager
Resume:
Kristi M. Feller
**** ********* **** ● Charlotte, NC 28210 ● 617-***-**** ● *******@*****.***
Over 6 years of experience in commercial and residential property management, property administration, and
billing.
PROFESSIONAL EXPERIENCE
Regus (formerly Office Suites PLUS) Charlotte, NC July 2010 - Present
Client Service Representative II (formerly Operations Coordinator)
Support General Manager in sales duties including office sales, client service sales, client renewals and oversee all
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operational business needs
Maintain client relations and client retention by exemplifying prompt and appropriate response to client concerns
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Manage property including coordinating maintenance and repair of commercial office space
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Processes monthly invoices and accounts receivable; responsible for collections and disconnection of service due to
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non payment
Responsible for client improvements, monitoring and inspections
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Manage annual operating budget while seeking alternatives to reduce operating and administrative costs
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Coordinate client move-in and move-out procedures including inspection upon move in and move out
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Preparation of bid proposals and manage vendor contracts, reoccurring service contracts and all other property
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documents
Henderson Properties Charlotte, NC March 2008 – July 2010
Community Association Manager
Responsible for the overall management of multiple single family, condominium and townhome communities
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Maintained relationships with homeowners and act as liaison between community members and Board of Directors
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Provided excellent customer service with prompt follow up to homeowners, Board of Directors and coworkers
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Multi-tasked in a high pace environment and met multiple demands and deadlines
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Coordinated and conducted meetings for members of the community and Board of Directors
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Executed vendor contracts and reviewed annual performance, followed up with vendors to ensure performance
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Led, developed and executed vendor service programs related to common area maintenance, including preparation of
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cost estimates, budgets and timelines
Tracked and coded invoices and reviewed monthly financial reports
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Processed work order requests from homeowners, coordinated with vendor to have work completed, tracked work
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orders and coded invoices for prompt payment
Generated reports for inspections, prepared monthly reports for Board of Directors
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Conducted bi weekly inspections of properties
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Henderson Properties Charlotte, NC June 2007 – March 2008
Assistant Community Association Manager
Supported the Community Association Manager in the overall management of multiple single family, condominium and
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townhome communities
Maintained relationships with homeowners and act as liaison between community members and Board of Directors
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Provided excellent customer service with prompt follow up to homeowners, Board of Directors and coworkers
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Responsible for correspondence from the community to the homeowners
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Tracked and coded invoices and ensured prompt payment
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Tracked work orders and coordinated repairs with vendors and homeowners
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Boston Properties Boston, MA January 2006 – April 2007
Administrative Assistant
Responsible for office operations for a commercial property management company including support to the office
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manager and regional vice-president
Supported property management staff as needed by processing work orders for tenants, track utility costs of
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properties, code invoices and create purchase orders
Maintained tenant relations and retention by promptly responding to work orders and service related issues
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Managed cost of supplies, work with vendors on pricing and billing, provide supplies to building engineers such as
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uniforms and Nextel phones
Maintained contracts, invoice and correspondence files
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PW Square, Inc. Naples, FL Summer 2005
Interior Design Intern
Assisted principal designer in meeting with clients, the installation of an upscale spec house and prepare for a half
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million dollar presentation
Used organizational skills and became familiar with vendors while keeping up spec books
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Worked on drawings and installation documents for projects using AutoCad 2005
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Filed, faxed, organized resource library and samples, and other general office tasks
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EDUCATION
BS in Interior Design
Appalachian State University Boone, NC– May 2005
Minor in Marketing, Minor in Art
National Board of Certification for Communication Association Managers
Facilities Management Atlanta, GA – August 2009
PROFESSIONAL CERTIFICATIONS
Earned CMCA, Certified Manager of Community Associations – 2008
Notary Public
CORE COMPETENCIES
Proficiencies: Microsoft Office Suite, Yardi, MorningStar, SalesForce, QuickBooks, AutoCad, Adobe Photoshop
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