Human Resources Customer Service

Mindy McNeal **********@***.***

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**** ******** *****, **********, ***** 75077 cell 214-***-****

http://www.linkedin.com/in/mindymcneal

Human Resources and Customer Service Professional

Human resources and customer service professional with 12+ years'

experience. Expertise in performance management, employment law and labor

relations, staffing and selection, and compensation. Proven ability to

manage diverse assignments in a fast-paced, global environment, to solve

problems strategically, and to communicate effectively across all

organizational levels. Demonstrated skill in optimizing organizational

effectiveness and providing excellent customer service to employee-clients.

Client Relations ? Human Resources ? Implementation ? Labor Relations ?

Policy / Procedure Development Process Improvement ? Research ? Risk

Management ? Strategic Planning ? Training / Development

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Career Achievements

V Participated in company-wide focus group to make recommendations for a

single performance management process, culminating in data

presentation to senior leadership.

V Provided guidance to senior leadership to reorganize the business to

meet reduced budget tasks, including reduction in force adverse impact

and legal reviews.

V Completed multiple complex investigations that resulted in the best

solution for the company and employees involved.

V Provided sexual harassment / discrimination training to address

departmental needs.

V Coordinated and maintained facilitation schedule for sexual harassment

training at new hire orientation.

V Supported consolidation of technology organization from multiple sites

to Irving, Texas location. Assisted 33 of 68 employees with relocation

as part of consolidation.

V Assisted with 2 successful divestitures of commercial business group,

including due diligence activities, and separation meetings for

employees who did not move to new company.

V Assisted with 2 payroll conversions, providing employee conversion

data.

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Professional Overview

Substitute (various HR Positions). Lewisville Independent School

District. Jun 2013 - Present

. Substitute Desk - answered phones and assisted with several projects to

activate new substitutes

. Human Resources - completed I-9 Verification forms and assisted with

multiple projects including scanning new hire paperwork into the

electronic personnel files.

Citigroup - Feb 2000 - Nov 2012

Vice President / Senior HR Generalist. Citigroup - Enterprise Operations

and Technology. 2008 - 2012.

. Maintained full responsibility for human management.

. Supported business to achieve profitable results and enhanced levels of

customer satisfaction by providing thoughtful, objective, and value-added

counsel to senior management and all employees at all levels globally.

. Resourced strategic planning for client group of 900+ employees in data

center operations and service.

. Interpreted and aligned business strategies and HR strategies, and

ensured HR program consistency.

. Implemented policies and programs in conjunction with company and

division directives.

. Ensured compliance with local, state and federal regulations involving

employee matters.

. Provided guidance in development and consistent implementation of human

resource practices throughout the company.

. Partnered with business to drive needed change and create organizational

culture where employees buy in to strategy and priorities and perform to

the best of their abilities.

. Applied policy, procedures and processes consistently, including

performance management, corrective actions, transfers, and terminations.

. Handled complex employee relations issues, seeking to minimize

organizational impact.

. Met with supervisors / managers and employees to determine effective

remediation techniques to resolve issues.

. Assisted management with salary administration, including annual

forecasting process.

. Developed strong advisory relationships with business line supervisors /

managers, other HR team members, and employees.

. Championed culture of developing talent throughout the organization.

. Protected interests of employees and company in accordance with Citi

policies, as well as applicable laws and regulations.

. Maintained high levels of employee satisfaction.

Achievements:

V Participated in company-wide focus group to make recommendations for a

single performance management process, culminating in data

presentation to senior leadership.

V Provided guidance to senior leadership to reorganize the business to

meet reduced budget tasks, including reduction in force adverse impact

and legal reviews.

V Completed multiple complex investigations that resulted in the best

solution for the company and employees involved.

V Provided sexual harassment / discrimination training to address

departmental needs.

V Coordinated and maintained facilitation schedule for sexual harassment

training at new hire orientation.

V Functioned as facilitator for sexual harassment training sessions.

Human Resources Generalist. Citigroup - Commercial Business Group. 2002 -

2008.

. Functioned as generalist for North American operations and technology

with full responsibility for human resources strategic planning for

client group of 600+ employees.

. Directed employee relations, recruitment and staffing, training and

development, implementation and interpretation of policies and

procedures, benefits management, performance management, salary and

compensation management, payroll management, and communication with

internal legal and regulatory professionals.

. Collaborated with management to identify business opportunities and apply

HR strategies / systems to support opportunities.

. Analyzed and reported attrition information for operation.

. Implemented new HRIS, time reporting, and payroll system integration for

operations and technology.

. Managed all compensation administration, including salary actions,

promotions, variable compensation, and stock options.

. Delivered respect at work training.

. Managed administration of job discontinuance packages and coordination of

outplacement.

. Participated in successful divestiture due diligence activities.

. Produced and maintained affirmative action plan.

Achievements:

V Supported consolidation of technology organization from multiple sites

to Irving, Texas location. Assisted 33 of 68 employees with relocation

as part of consolidation.

V Assisted with 2 successful divestitures of commercial business group,

including due diligence activities, and separation meetings for

employees who did not move to new company.

V Provided sexual harassment / discrimination training to address

departmental needs.

V Provided guidance to senior leadership to reorganize business to meet

reduced budget tasks, including reduction in force adverse impact and

legal reviews.

V Completed multiple complex investigations that resulted in the best

solution for the company and employees involved.

V Assisted with 2 payroll conversions, providing employee conversion

data.

Human Resources Specialist. Citigroup - Associates. 2000 - 2002.

Optical Sales Representative. Pearle Vision. 1997 - 1999.

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Education and Professional Development

B.B.A. in Human Resources and Organizational Behaviors. University of North

Texas. Denton, Texas.

Myers-Briggs Type Indicator ? Leadership Development ? Sexual Harassment

Facilitator

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Contact this candidate