Customer Service Sales

John Triana

**** ** ***** ** #*** Hialeah, FL *3015 305-***-**** ***********@*****.***

Objective: To obtain a challenging and rewarding position as a Customer Service

Representative where I can utilize my computer skills and maximize my customer service

experience to improve customer satisfaction.

Qualifications

• Strong interest in working with employers to enhance daily operations.

• Fully developed organization skills, confident and bilingual speaking abilities.

• Ability to multi-task in a fast paced working environment, while maintaining an

emphasis in quality.

• Experienced Customer Service Specialist with wide ranging background in retail.

Experience

Merchandise Supervisor

03/01/2011 – 03/01/2013 Walmart Stores, Inc.

• Managed several employees on a daily basis to ensure department standards.

• Maintained department cleanliness to health code standards and regulations.

• Arranged department appearance to insure higher market sales.

• Accurately regulated department inventory on a monthly basis.

• Created weekly schedules for employees to ensure that department expectations

were met daily.

Call Center Customer Service Representative

08/01/2010 - 02/01/2011 Social Service Coordinators, Inc.

• Handled inbound and outbound calls for over 300 new and existing customers daily.

• Achieved or surpassed company’s daily, weekly, and monthly sales goals.

• Maintained conversion rate at 70% and exceed company’s monthly requirements.

• Multi-tasking and maintaining high level of efficiency while meeting deadline and

monthly quotas.

Professional Customer Service Specialist

10/01/2009 - 06/01/10 Coaster Company of America, Inc.

• Responsible for developing and managing relationships with Major account holders,

answering questions, handling phone and e-mail requests.

• Overlooked profit margins for company’s major accounts while ensuring a monthly

increase in sales from prior quarters.

• Responsible for keeping all Credit Card records up to date with our policy

requirements at all times.

• Communicated with customers on product availability, ship dates and tracking

information.

• Maintain computerized records, of items, services, purchased costs, delivery,

product quality, performance and inventory.

Education: Barbara Goleman Senior High, Miami, FL

08/20/2001 - 06/01/2004

High School Diploma

Computer Skills: Microsoft Office, including Word, Excel, PowerPoint, Outlook,

Microsoft XP Professional, Microsoft Vista

References: Available upon request

Contact this candidate